niceshops

Customer Care Agent

niceshops

full-time

Posted on:

Location Type: Hybrid

Location: Graz • Austria

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Salary

💰 €2,251 - €3,011 per month

About the role

  • Primary point of contact for national and international customers
  • Support via email, chat and phone — from orders to technical inquiries
  • Close coordination with colleagues and external partners
  • Quality review and prioritization of customer inquiries
  • Flexible and team-oriented approach in customer support
  • Assistance with back-office tasks and reception
  • Testing new tools and procedures and questioning existing processes

Requirements

  • Completed secondary education (equivalent to a high school diploma/Matura)
  • Ideally, previous experience in customer care
  • Strong customer and service orientation
  • Friendly, empathetic and professional in difficult situations
  • Resilience to stress and tolerance for frustration
  • Sense of responsibility and solution-oriented thinking
  • Affinity for AI and experience working with AI tools
  • Very good German language skills and a good dash of Styrian (regional) character)
Benefits
  • Certified as Great Place to Work® 2022
  • Recognized as a Top Company 2022–2026 by Kununu
  • Daily breakfast and lunch from an internal gourmet kitchen, free drinks, fruit and coffee
  • Support for internal massages, free fitness and stabilization training
  • Environmentally friendly travel options with subsidies
  • Pool e-cars and bicycles for professional and private use
  • Modern software and hardware for work, ergonomic workplaces, company phones for private use
  • Legendary summer and Christmas parties, excursions, free drinks after work
  • Subsidy for childcare up to €1,000 annually and summer kindergarten options
  • Numerous shopping benefits in our web shops and others
  • Personal and professional training opportunities at nicecampus
  • Onboarding with a mentor and access to trusted advisors for personal conflicts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer orientationservice orientationempathyprofessionalismresiliencetolerance for frustrationsense of responsibilitysolution-oriented thinkingteam-oriented approachflexibility
Certifications
high school diplomaMatura