NICE

Director

• Deliver cross-portfolio consulting to help top customers optimize the full NICE portfolio and achieve business outcomes.
• Lead initiatives for Analytics, Quality, Feedback to maximize efficiency and CX impact.
• Design, lead, and implement adoption frameworks, governance models, and operating maturity programs; lead teams that deliver change management initiatives to ensure adoption and transformation.
• Develop benchmarks, KPI frameworks, and actionable insights to guide customer strategy and support thought leadership.
• Lead and grow a high-performing consulting organization across NICE’s portfolio.
• Define strategic priorities and evolve the consulting practice to reinforce NICE’s position as an AI-first leader in CX.
• Serve as a trusted advisor to senior customer executives, linking solution capabilities to KPI improvements, operational efficiency, and business objectives.
• Ensure teams drive effective adoption and optimization of NICE solutions, delivering measurable outcomes and long-term ROI.
• Manage VRS business performance, including revenue, bookings, margins, utilization, and subscription renewals.
• Expand consulting, insights, and optimization offerings.
• Oversee consistent, high-quality delivery of consulting engagements with strong customer satisfaction and measurable value.

Director, Business Consulting

DevOps Engineer

• Defining and developing continuous integration and deployment pipelines.
• Building Infrastructure as Code.
• Coordinating build and release activities with other stakeholders.
• Managing day to day operations of release pipelines, build tools, and source control software and resources.
• Troubleshooting & responding to downtime, performance degradation and outside attacks.
• Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production).
• Identifying, researching, and prototyping new technologies to improve DevOps processes.

Senior DevOps Engineer – Night Shift

Full-stack Engineer

• Develop and deliver high-quality software solutions that efficiently address customer needs.
• Create well-structured, scalable, and maintainable code following best practices.
• Keep the codebase robust, tested, and secure, proactively addressing vulnerabilities.
• Profile and benchmark the codebase to identify and eliminate bottlenecks, ensuring efficiency.
• Contribute to UI oversight, ensuring seamless and user-friendly experiences.
• Implement best practices for monitoring, logging, and end-to-end testing to maintain stability and reliability.
• Provide technical guidance and mentorship to other developers, fostering collaboration and professional growth.

Senior Full-Stack Engineer

Backend Engineer

• Install, configure, upgrade, monitor, maintain, and manage multiple SQL Server databases.
• Perform database and application tuning.
• Establish and maintain sound backup and recovery policies and procedures.
• Implement and maintain database security.
• Create, maintain, and monitor SQL server instances.
• Other duties assigned by the manager.

Senior Cloud Database Engineer – Night Shift

Consultant

• Participate in key engagement milestones to assess the nature of the change, impacts, and adoption risks, and advise on the overall Change Management approach.
• Conduct interactive workshops to drive customer understanding of Change Management fundamentals and buy-in.
• Guide the customer team through exercises to prepare a context-specific, PROSCI-aligned Change Management Plan including stakeholder engagement, communications, enablement, reinforcement mechanisms, and adoption metrics.
• Advise the Lead Business Consultant and other teammates on informal change management tactics to support customer stakeholders and teams throughout the consulting engagement.
• Advise customers on how to drive adoption of new technology and associated mindset, behaviors, processes, and governance practices to cement them into daily work.
• Advise customers on change impacts and adoption strategies related to AI-enabled contact center capabilities (e.g., agent assist, automation, analytics), including role, workflow, and mindset changes.
• Work with sponsors and leaders to help them gain buy-in, support learning curves, and address resistance.
• Support leaders in addressing trust, transparency, and workforce adoption considerations as AI becomes embedded in operational decision-making.
• Align change management plans and materials to support engagement milestones and the Success Criteria defined by the Lead Business Consultant.
• Collaborate with team members to create sample materials and templates (messaging, job aids, checklists, etc.) for customer customization.

Business Consultant, Change Management

Artificial Intelligence

• Serve as a strategic advisor to enterprise customers on AI-led CX and contact center transformation
• Own the end-to-end business case, from value hypothesis through realization and sustained ROI
• Lead customers in identifying, prioritizing, and sequencing AI-driven CX use cases tied to measurable financial and operational outcomes
• Translate AI-enabled capabilities into clear adoption strategies, value metrics, and executive success criteria
• Design and lead enterprise change strategies across people, process, technology, and governance
• Act as program-level consulting lead for multi-product, multi-stakeholder initiatives
• Build long-term executive relationships, becoming a trusted advisor to senior leadership
• Ensure accountability for value realization, benefits tracking, and ROI delivery
• Identify opportunities for expansion, renewal, and additional strategic engagements

Business Consultant, AI Strategy

• Defining and developing continuous integration and deployment pipelines
• Building Infrastructure as Code
• Coordinating build and release activities with other stakeholders
• Managing day to day operations of release pipelines, build tools, and source control software and resources
• Troubleshooting & responding to downtime, performance degradation and outside attacks
• Performing ongoing maintenance and upgrades of DevOps systems (Production & non-production)
• Identifying, researching, and prototyping new technologies to improve DevOps processes

Senior DevOps Engineer

Project Manager

• Own full lifecycle project delivery from planning through execution to closure, ensuring adherence to project management best practices (Agile and Waterfall).
• Build project plans based on customer requirements and implementation team deliverables.
• Develop detailed project plans aligned with the SOW.
• Lead multiple projects concurrently.
• Track action items and enforce accountability across stakeholders.
• Identify and mitigate risks early.
• Lead post-project evaluations.
• Communicate clearly and regularly with all stakeholders.
• Foster a culture of collaboration and excellence.

Senior Client Services Project Manager

Account Executive

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’levels.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Strategic Account Executive

Sales

• Lead, coach, and develop a team of Account Executives focused on new logo acquisition across assigned regions in the Americas.
• Set clear expectations around pipeline creation, deal quality, forecast accuracy, and quota attainment.
• Conduct regular 1:1s, deal reviews, pipeline inspections, and forecast calls to drive accountability and performance.
• Recruit, onboard, and ramp top enterprise sales talent as the team scales.
• Own regional revenue performance, including quota attainment, pipeline coverage, and forecast accuracy.
• Partner closely with AEs on strategic accounts and complex opportunities, providing deal strategy, executive alignment, and negotiation support.
• Help build and enhance NiCE Cognigy’s sales methodology and ensure consistent execution across the team.
• Drive disciplined CRM usage and data hygiene to support predictable outcomes.
• Collaborate with Marketing, BDR, Presales, Product, Professional Services, and Partner teams to maximize pipeline generation and deal execution.
• Align regional execution with broader GTM priorities, ICP focus, and vertical strategies.
• Support and participate in executive briefings, QBRs, and key industry events as needed.
• Act as a voice of the field, providing feedback on product, messaging, competitive dynamics, and customer needs.
• Foster a culture of high performance, transparency, and trust, consistent with Cognigy’s values.
• Lead by example—demonstrating strong executive presence, customer empathy, and operational discipline.
• Inspire and motivate the team through change, growth, and increasing market visibility.