Senior Solutions Engineer

NICE

full-time

Posted on: 9/22/2025

Origin: • 🇺🇸 United States

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Senior

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About the role

You’ll be a trusted advisor and a technical problem-solver, shaping how our platform supports complex customer environments while ensuring every solution is scalable, reliable, and well-documented.
Meeting with customers and internal stakeholders to gather, analyze, and document detailed business requirements.
Translating requirements into solution designs, workflows, and technical documentation.
Developing, scripting, and configuring custom solutions to extend the capabilities of the NiCE CXone platform.
Collaborating with Product, Engineering, and Professional Services teams to ensure alignment between customer needs and technical execution.
Troubleshooting complex issues and providing clear, actionable resolutions.
Documenting solutions, processes, and scripts for future reference and scalability.
Supporting user acceptance testing (UAT) and ensuring successful deployment into production.
Staying up to date with platform capabilities and industry best practices to proactively recommend enhancements.
Acting as a mentor to junior engineers and consultants, modeling best practices in requirement gathering and solution delivery.
Client enablement and transition to successful operation support models.

A Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
5+ years of experience in a hybrid role spanning software development, scripting, or professional services.
Strong skills in requirement gathering, process documentation, and solution design.
Hands-on experience with scripting languages such as Python, JavaScript, or NodeJS.
Familiarity with cloud platforms (AWS, Azure) and enterprise software environments.
A consultative mindset with excellent communication and problem-solving skills.
A track record of translating business requirements into technical deliverables.
A proactive, ownership-driven approach to customer success.
Experience working with contact center or customer experience technologies.
Exposure to IVR scripting, telephony integrations, or workflow automation.
Knowledge of testing practices such as UAT, regression, or integration testing.
Account Management Experience (bonus)