Global Rabbits

Technical Engineer, Amazon Connect and CloudWatch

Global Rabbits

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloudJavaScriptNode.jsPythonRayReactTerraformVoIP

About the role

  • Remote position supporting Amazon Connect and AWS monitoring initiatives.
  • Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.
  • Configure telephony/VoIP integrations, including SIP, routing, and call handling.
  • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.
  • Customize agent dashboards/CCP using JavaScript/React.
  • Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.
  • Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
  • Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.
  • Implement monitoring infrastructure as code using Terraform or CloudFormation.
  • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
  • Build real-time dashboards using Amazon Connect metrics and export data for BI tools.

Requirements

  • 5+ years of experience in software development or cloud/DevOps engineering.
  • Strong knowledge of Node.js (v18+), Python, JavaScript.
  • Advanced AWS experience, including IAM, VPC, networking basics.
  • Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
  • Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
  • Familiarity with incident/problem management, observability, and automation scripting.
  • Experience with Terraform/CloudFormation for monitoring infrastructure.
  • Advanced spoken and written English.