Senior Optical Manufacturing Engineer
TE Connectivity
Assembly
Technical Engineer, Amazon Connect and CloudWatch
Global Rabbits
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudJavaScriptNode.jsPythonRayReactTerraformVoIP
About the role
- Remote position supporting Amazon Connect and AWS monitoring initiatives.
- Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.
- Configure telephony/VoIP integrations, including SIP, routing, and call handling.
- Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.
- Customize agent dashboards/CCP using JavaScript/React.
- Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.
- Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.
- Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.
- Implement monitoring infrastructure as code using Terraform or CloudFormation.
- Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.
- Build real-time dashboards using Amazon Connect metrics and export data for BI tools.
Requirements
- 5+ years of experience in software development or cloud/DevOps engineering.
- Strong knowledge of Node.js (v18+), Python, JavaScript.
- Advanced AWS experience, including IAM, VPC, networking basics.
- Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).
- Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).
- Familiarity with incident/problem management, observability, and automation scripting.
- Experience with Terraform/CloudFormation for monitoring infrastructure.
- Advanced spoken and written English.
