Staff Specialty Operations Pharmacist
CenterWell Senior Primary Care
Director, Info Ops
NextGen Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
Cloud
About the role
- Responsible for executing the technical support strategy and tactics that will improve the customer experience.
- Drive the business forward in creating stronger relationships with VIP customers and increasing customer satisfaction.
- Managing and directing of Technical Support team and Field Services team while leading the development of the vision and strategy for VIP customers.
- Ensuring targeted service and performance standards are achieved or exceeded.
- Execute tactical plans and initiatives that exceed customer expectations, resulting in increased customer satisfaction.
- Establish and manage communication channels within and among departments.
- Manage technical projects specific to VIP customers and Managed Services team.
- Work with Managed Services team members, decision makers, and stakeholders to define technical requirements and systems goals, and to identify and resolve technical issues.
- Analyze business processes and collaborate with multiple teams to identify opportunities to streamline processes.
Requirements
- Bachelor's degree in computer science, software engineering or related field.
- 8+ years’ experience in IS/IT role designing, implementing, and maintaining software solutions, systems, applications, and Revenue Cycle Management.
- 5+ years’ experience in a management or supervisory role.
- Microsoft Windows servers and Directory Services; cloud computing; Microsoft 365 solution and architecture; Storage Area Networks; Virtualization; application delivery; backup and recovery; Microsoft Exchange server; system monitoring; data center infrastructure; and scripting languages.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software solutionssystems designapplication maintenanceRevenue Cycle Managementcloud computingMicrosoft 365 architectureStorage Area NetworksVirtualizationbackup and recoveryscripting languages
Soft skills
customer experience improvementrelationship managementteam leadershipcommunicationproject managementcollaborationprocess analysiscustomer satisfaction enhancementstrategic planningperformance management
Certifications
Bachelor's degree in computer scienceBachelor's degree in software engineering
