Creative Operations Coordinator – Temporary
New Engen, Inc.
Vendor Operations Specialist
MillerKnoll
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $44,045 - $55,085 per year
Job Level
JuniorMid-Level
About the role
- Provide and manage daily Special-Order support functions to the Retail and Contract Sales Organizations.
- Create custom SKUs and provide Account Specialists/Sales Representatives with pricing.
- Manage SKU integrity and accuracy including the extended product options selling tool database.
- Maintain and update Special Order and Replacement Part tools and documents available to the sales fields.
- Work with sales field to ensure an efficient and smooth operation for Special Ordering and when ordering Replacement Parts.
- Correspond with vendors and confirm lead time and pricing for SKU’s and special materials requirements.
- Meet regularly with Merchant(s) to ensure selling tools are easy to use and to promote the launch of new programs.
- Arrange swatch approval process for Custom (COL/COM) orders and upon order placement monitor through life cycle to include tracking information, receipt and other material requirements.
- Primary contact for product compliance; work with compliance team to implement compliance for Expandable Plastics, TSCA VI, CAL 117-2013, Flame Retardants, Prop 65 and other regulations.
- Manage and maintain accurate Special Order and Replacement Part sales tools to include catalogs, pricelists, swatches by request, and disseminate assortment updates for the Retail and Contract Sales Organizations.
Requirements
- 2-3 years’ experience in a customer service or retail operation role.
- Demonstrated customer service demeanor.
- Able to work weekends, and evenings during Sale periods.
- Able to work cross functionally where needed within the SKU Building team.
- Strong organizational skills.
- Work in Salesforce queue and manage caseload; accordingly, SF Lightning experience a plus.
- Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow-through skills; resourceful and creative.
- Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
- Creative; looking for ways to gain/build relationships and improve processes.
- Able to work in multiple systems at one time.
- Proficient in Microsoft Office.
Benefits
- medical, dental and vision insurance
- paid holidays
- parental leave
- green transit subsidy
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceSKU managementproduct complianceproblem-solvingmulti-taskingattention to detailSalesforceMicrosoft Officepricing managementcatalog management
Soft skills
organizational skillscommunication skillscreativityrelationship buildingresourcefulnessfollow-throughverbal communicationwritten communicationcross-functional collaborationcustomer service demeanor
