MillerKnoll

Vendor Operations Specialist

MillerKnoll

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $44,045 - $55,085 per year

Job Level

JuniorMid-Level

About the role

  • Provide and manage daily Special-Order support functions to the Retail and Contract Sales Organizations.
  • Create custom SKUs and provide Account Specialists/Sales Representatives with pricing.
  • Manage SKU integrity and accuracy including the extended product options selling tool database.
  • Maintain and update Special Order and Replacement Part tools and documents available to the sales fields.
  • Work with sales field to ensure an efficient and smooth operation for Special Ordering and when ordering Replacement Parts.
  • Correspond with vendors and confirm lead time and pricing for SKU’s and special materials requirements.
  • Meet regularly with Merchant(s) to ensure selling tools are easy to use and to promote the launch of new programs.
  • Arrange swatch approval process for Custom (COL/COM) orders and upon order placement monitor through life cycle to include tracking information, receipt and other material requirements.
  • Primary contact for product compliance; work with compliance team to implement compliance for Expandable Plastics, TSCA VI, CAL 117-2013, Flame Retardants, Prop 65 and other regulations.
  • Manage and maintain accurate Special Order and Replacement Part sales tools to include catalogs, pricelists, swatches by request, and disseminate assortment updates for the Retail and Contract Sales Organizations.

Requirements

  • 2-3 years’ experience in a customer service or retail operation role.
  • Demonstrated customer service demeanor.
  • Able to work weekends, and evenings during Sale periods.
  • Able to work cross functionally where needed within the SKU Building team.
  • Strong organizational skills.
  • Work in Salesforce queue and manage caseload; accordingly, SF Lightning experience a plus.
  • Attention to detail; outstanding problem-solving/multi-tasking skills; strong follow-through skills; resourceful and creative.
  • Outstanding communication skills, both verbal and written; conveys information in a clear and concise manner; asks appropriate probing questions.
  • Creative; looking for ways to gain/build relationships and improve processes.
  • Able to work in multiple systems at one time.
  • Proficient in Microsoft Office.
Benefits
  • medical, dental and vision insurance
  • paid holidays
  • parental leave
  • green transit subsidy
  • 401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceSKU managementproduct complianceproblem-solvingmulti-taskingattention to detailSalesforceMicrosoft Officepricing managementcatalog management
Soft skills
organizational skillscommunication skillscreativityrelationship buildingresourcefulnessfollow-throughverbal communicationwritten communicationcross-functional collaborationcustomer service demeanor