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Product Support Consultant III
NextGen Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver end-user support, particularly to high-revenue clients.
- Manage multiple priorities across various escalation channels including customer calls and emails.
- Respond promptly to customer product inquiries via inbound calls or written internet-based email.
- Assist in-depth troubleshooting, create custom solutions, and document software defects.
- Provide instruction to customers and manage support cases appropriately to meet service level agreements.
Requirements
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Customer Oriented - Ability to take care of the customers' needs while following company procedures
- Deductive Reasoning - Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
- Innovative - Ability to look beyond the standard solutions.
- Judgment - The ability to formulate a sound decision using the available information.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Systems Analysis - Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Change management - ability to evolve with changing technology, process, and business solutions.
- Availability – Ability to work overnight shifts that align with US office hours.
Benefits
- NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
Communication, OralCommunication, WrittenCustomer OrientedDeductive ReasoningInnovativeJudgmentProblem SolvingSystems AnalysisChange ManagementAvailability
