Senior Travel Counselor
American Express Global Business Travel
Apollo
Senior Travel Consultant
American Express Global Business Travel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
Apollo
About the role
- Advise and arrange travel for corporate business customers (individuals and groups)
- Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations
- Use Global Distribution Systems (Sabre, Apollo, Galileo, Amadeus); training may be provided
- Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within team to coach, mentor, and provide constructive feedback to improve service levels
- Operate within a 24/7 Traveler Care team and be flexible with shifts
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native Galileo and Sabre GDS expertise; experience with Apollo and Amadeus
- Must have Galileo experience
- Minimum 1 year experience of US and Asia bookings
- Minimum 1 year experience in Corporate Travel bookings
- Chat-hub experience preferred
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity and protect personal traveler information
- Strong understanding of the travel industry (business travel, leisure travel, or airline reservation background)
- Ability to resolve customer issues quickly and independently or with supplier
- Teamwork and openness to feedback
- Flexible to work afternoon shifts (12-8pm) and weekends; part of a 24/7 operation
Benefits
- Flexible benefits tailored to each country and start the day you do.
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on our learning platform
- Leadership courses
- New job openings available to internal candidates first
- Global INclusion Groups to connect with colleagues
- Reasonable accommodation for individuals with disabilities
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Galileo GDSSabre GDSApollo GDSAmadeus GDStravel bookingdomestic travel arrangementsinternational travel arrangementscompliance with travel policiescustomer issue resolutionattention to detail
Soft skills
client service excellenceproactive anticipation of needsprofessional communicationintegrityteamworkopenness to feedbackflexibilityindependent problem solvingconstructive feedbackpositive telephone service techniques
