Senior Travel Consultant
American Express Global Business Travel
Apollo
Senior Technical Consultant – USSD, SMSC
CSG
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
AnsibleApacheAWSAzureCloudElasticSearchJavaJavaScriptLinuxMySQLOraclePerlVMware
About the role
- Implement client solutions through product launches, configuration changes, and data modifications.
- Provide technical support for CSG’s network-based solutions (SMSC, USSD, SCP and PCRF ).
- Develop and Design USSD Menu with as per customer expectation
- Troubleshoot and resolve technical issues using established procedures and guidelines.
- Conduct solution acceptance testing and handover to ensure smooth client integration.
- Create and maintain customer documentation for configurations, troubleshooting, and best practices.
- Deliver customer training on system functionality and troubleshooting procedures.
- Act as the escalation point for critical technical issues, ensuring timely resolution.
- Identify project risks and develop mitigation strategies.
- Collaborate with internal teams to enhance technical processes and system improvements.
- Generate internal and customer reports/metrics to track performance and identify trends.
Requirements
- Bachelor’s degree in Computer Science, Electronics & Telecommunications, or related field (or equivalent experience).
- Strong understanding of network-based solutions ( SMSC, USSD , SCP and PCRF).
- Strong experience in USSD Menu development and SMPP standards for SMSC .
- Experience in Linux installation and administration .
- Knowledge of IP LAN/WAN design and administration .
- Hands-on experience with database administration (MySQL, Oracle) and relational databases.
- Proficiency in scripting languages such as Perl, Bash, JavaScript, Ansible .
- Exposure to virtualized/cloud-based architectures (VMware, AWS, Azure).
- Familiarity with Web Service configuration/administration (Apache Tomcat).
- Understanding of SS7, Sigtran, MAP, SMPP, Diameter protocols .
- Experience with Elasticsearch, X-Pack, Kibana is highly desirable.
- Basic knowledge of Java and/or C++ coding methodologies is beneficial.
- Experience in CRM, Billing, and Order Management projects is a plus.
Benefits
- If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
USSD Menu developmentSMPP standardsLinux installationDatabase administrationMySQLOracleScripting languagesPerlBashJavaScript
Soft skills
Technical supportTroubleshootingCustomer trainingCollaborationProblem-solvingDocumentationRisk identificationProcess enhancementCommunicationEscalation management