NexGen Technologies, Inc.

IT Manager – Systems Administrator

NexGen Technologies, Inc.

full-time

Posted on:

Location Type: Hybrid

Location: Boca Raton • Florida • United States

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Tech Stack

AzureCloudMacOSVault

About the role

  • Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurations
  • Manage Microsoft Defender for Endpoint, Identity Protection, and Cloud App Security
  • Oversee Microsoft Entra ID (Azure AD) for identity and access management, SSO, and conditional access policies
  • Administer ZoHo suite, including CRM, Campaigns, WorkDrive, Billing, Vault, and user management
  • Administer CCaaS accounts, including Nobelbiz and 8x8
  • Maintain security posture and assist with SOC 2 and HIPAA compliance efforts
  • Configure and deploy Windows PCs and Mac devices for corporate use with appropriate security controls
  • Establish and maintain browser configuration standards for SaaS applications across Edge, Chrome, Firefox, and Safari
  • Troubleshoot hardware and software issues for remote team members
  • Manage Jira Service Desk, including workflow configuration, automation, and SLA management
  • Provide technical support for internal systems and the NexGen Virtual Workplace platform
  • Support third-party integrations and web applications, including audio/video and browser-related issues
  • Collaborate closely with operations and customer support teams on issue resolution
  • Participate in a rotating on-call schedule for after-hours support
  • Work within agile framework (Scrum/Kanban) for project delivery and issue tracking
  • Document processes, configurations, and troubleshooting procedures
  • Document solutions and maintain knowledge base articles
  • Continuously improve automated support responses and results accuracy
  • Help build dashboards for systems monitoring

Requirements

  • 5+ years of experience in IT administration or systems engineering
  • Expert-level proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
  • Hands-on experience with Microsoft 365 Defender and Entra ID (Azure AD)
  • Demonstrated expertise in Zoho CRM, Support, WorkDrive, Billing, and Vault administration
  • Proficiency with Jira Service Desk administration and workflow management
  • Strong experience configuring Windows and macOS devices for enterprise use
  • Solid understanding of agile methodologies (Scrum, Kanban)
  • Excellent troubleshooting and problem-solving skills
  • Strong written and verbal communication skills for technical and non-technical audiences
  • Self-directed work style with ability to manage priorities in a fast-paced startup environment
  • Bachelor’s degree in information technology, Computer Science, or a related field.
Benefits
  • Benefits package details provided during the interview process

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Microsoft 365 administrationMicrosoft Defender for EndpointIdentity ProtectionCloud App SecurityMicrosoft Entra IDZoho CRMJira Service DeskWindows configurationmacOS configurationagile methodologies
Soft skills
troubleshootingproblem-solvingwritten communicationverbal communicationself-directed work stylepriority management
Certifications
Bachelor’s degree in information technologyBachelor’s degree in Computer Science