NEXDOM healthtech

Communications

• Lead, in an integrated manner, the Marketing, Commercial, Customer Success, Customer Experience and Communications areas, with strategic focus on institutional and commercial relationships with Unimeds, ensuring clear and consistent communication of NEXDOM's convergence strategy toward a single platform, increasing adoption and strengthening trust in the ecosystem.
• Design and lead the institutional relationship strategy with the Unimed System.
• Communicate NEXDOM’s technological convergence proposition in a clear, strategic and unified way.
• Position the company as a strategic partner for Unimeds.
• Define and execute strategies to win new Unimeds to the platform.
• Develop consultative commercial plans that respect the policies and governance of the Unimed System.
• Work with Federations, Singular cooperatives and other instances of the System.
• Establish an ongoing care plan for Unimed clients.
• Create clear onboarding, adoption and expansion journeys.
• Ensure perception of security, stability and long-term partnership.
• Lead strategic communications with cooperatives, boards and executive directors.
• Ensure alignment of the narrative around technological convergence.
• Develop high-impact executive materials.
• Have deep knowledge of the policies, regulations and guidelines of the Unimed System.
• Operate with excellent institutional access and relationship skills.
• Anticipate risks and align strategic expectations.

Director of Relationships and Communications

DevOps Engineer

• - **Implementar e dar manutenção em pipelines de CI/CD**, garantindo entregas automatizadas, seguras e eficientes.
• - **Projetar e automatizar infraestrutura como código (IaC)** com ferramentas como Terraform, Ansible ou similares.
• - **Administrar e otimizar ambientes em nuvem** (OCI, Azure, outros), definindo boas práticas de uso e governança.
• - **Gerenciar e escalar ambientes em containers**, utilizando Docker e orquestradores como Kubernetes (OKE, self-managed ou AKS).
• - **Definir padrões de monitoramento e observabilidade**, configurando alertas, dashboards e coleta de métricas com Prometheus, Grafana, ELK, Datadog, entre outros.
• - **Garantir segurança no ciclo de vida de desenvolvimento (DevSecOps)**, integrando ferramentas de análise de vulnerabilidades, secrets e conformidade.
• - **Investigar e resolver incidentes de produção**, liderando post-mortems e propondo planos de ação preventivos.
• - **Colaborar com arquitetos, desenvolvedores e times de produto**, alinhando requisitos técnicos e de negócio.
• - **Gerenciar e versionar configurações e scripts de infraestrutura**, garantindo rastreabilidade e consistência entre ambientes.

Analista DevOps, Pleno

Analyst

• Fazer manutenção e monitoramento de VMs;
• Conhecimento em AD e Office365;
• Atendimento N2, que envolva SQL Server/IIS, diagnosticando problemas nos ambientes de clientes;
• Fazer manutenção e monitoramento de servidor de Banco de Dados interno;
• Execução de restores (SQL Server) solicitados pelo time Service Desk;
• Excepcionalmente, trabalhar fora do horário comercial;

Analista de Infraestrutura – Pleno

Support Engineer

• Provide technical support to resolve problems and incidents, ensuring quality and timely service.
• Perform tests in the client environment to reproduce and identify the root cause of reported issues, analyzing and acting on evidence of technical or functional incidents to ensure accurate handling.
• Contribute to the development of training materials for users and team members and support the maintenance of the research library and knowledge management.
• Keep all team tickets properly identified, with an assigned owner and recorded in the appropriate workflow.
• Analyze objects, data and error logs, and verify the system version installed at the client site.
• Manage tickets in backlog and those without an owner, ensuring correct assignment and registration in the proper workflow.
• Document solutions identified during ticket resolution to facilitate future reference in similar situations.
• Handle tickets within the contracted SLA, closing them or routing them to the appropriate department when necessary.

Support Analyst, Junior Systems

• Execute activities according to quality criteria;
• Knowledge of software testing concepts and practices;
• Understand business requirements and translate them into test cases;
• Create and execute test scripts/cases and communicate test results;
• Prepare estimates for testing projects;
• Retrieve and interpret system logs (database or application);
• Perform root cause analysis for low-complexity issues;
• Experience with types of software testing (regression, exploratory);
• Detect, document and track bugs;
• Experience with automated testing;
• Actively and collaboratively participate in meetings, processes, agile ceremonies, and interactions with other teams.

Software Quality Analyst – Mid-level

Customer Success Manager

• Proactive customer support, guiding and assisting customers on the best use of the product
• Clarify questions about features of the customer support system
• Follow up on tickets with the responsible teams to ensure contract SLA compliance
• Monitor SLAs for the customers under your responsibility
• Liaise with the teams involved in handling issues related to the customers you manage

Director of Relationships and Communications

Analista DevOps, Pleno

Analista de Infraestrutura – Pleno

Support Analyst, Junior Systems

Software Quality Analyst – Mid-level

Customer Service Assistant, Customer Success