NEXDOM healthtech

Analyst

• Work closely with development and product teams to ensure the quality of deliveries throughout the entire development lifecycle;
• Plan, design, and execute test scenarios and test cases (functional, regression, and automated);
• Develop, enhance, and maintain automated tests for web applications, APIs, and integrations;
• Identify, log, prioritize, and track defects through to resolution;
• Actively participate in agile ceremonies, contributing a quality perspective from the conception of requirements;
• Support the definition, implementation, and evolution of QA strategies, processes, and best practices;
• Perform impact analyses and support validation processes across different environments;
• Collaborate closely with developers, business analysts, and other stakeholders to ensure deliveries with high reliability and performance;
• Promote continuous improvement of testing processes, product quality, and end-user experience.

Senior Quality Analyst

• Perform software testing (regression, exploratory, and functional)
• Create and execute test cases, recording evidence and reporting results
• Identify, log, and track defects (bugs) through to resolution
• Assist in creating and maintaining automated tests (preferably using Cypress or Playwright)
• Ensure deliveries meet defined quality criteria
• Actively participate in agile ceremonies (daily stand-ups, planning, review, retrospective)
• Collaborate with development, product, and other teams to ensure quality
• Support test data and environment setup when required
• Contribute to continuous improvement of QA processes

Quality Analyst – Junior

• Work closely with development and product teams to ensure the quality of deliverables throughout the entire development cycle
• Plan, design and execute test scenarios and test cases (functional, regression and automated)
• Develop, enhance and maintain automated tests for web applications, APIs and integrations
• Identify, log, prioritize and track defects through to resolution
• Actively participate in agile ceremonies, contributing the quality perspective from the inception of requirements
• Support the definition, implementation and evolution of QA strategies, processes and best practices
• Perform impact analyses and support validation processes across different environments
• Collaborate closely with developers, business analysts and other stakeholders to ensure high reliability and performance of deliveries
• Drive continuous improvement of testing processes, product quality and end-user experience.

Senior QA Analyst

Support Engineer

• Provide support in identifying and resolving incidents and/or problems in NEXDOM systems.
• Clarify questions about system functionality.
• Propose and discuss workflow and process improvements with the team and management.
• Maintain active communication during support interactions (chat, email, phone, etc.).
• Reclassify ticket severity and type when necessary.
• Record complete solutions and the progress of tickets.
• Act based on incident evidence to ensure accurate responses.
• Contribute to maintaining the research library and knowledge management.
• Follow and suggest improvements to internal processes and guidelines.
• Share knowledge with the team to promote collaborative work.
• Provide courteous and empathetic service to ensure a positive experience.
• Demonstrate active listening and a focus on problem resolution.
• Perform or develop related tasks as requested by the supervisor.
• Receive and guide new analysts during onboarding.
• Manage the resolution of incidents and requests with greater autonomy.
• Align with service-desk best practices.
• Execute assignments with periodic guidance and limited supervision.
• Stay up to date with procedures, training, and certifications relevant to the area.
• Triage and diagnose incoming tickets.
• Document solutions in tickets to facilitate future searches.
• Handle tickets within SLA or route them to the appropriate team.
• Respond to requests quickly with a focus on customer satisfaction.
• Create and maintain a knowledge base, analyzing processes and proposing improvements.
• Interact with resolver teams for joint issue handling.
• Analyze and review requests to ensure proper resolution or escalation.

Support Analyst – Systems (Mid-level)

• Provide support in identifying and resolving incidents and/or problems in the NEXDOM systems.
• Clarify questions regarding system functionalities.
• Suggest improvements to workflows and processes based on support interactions.
• Maintain active communication during support interactions via chat, email, phone and other channels.
• Reclassify ticket severity and type, ensuring the correct handling and routing of requests.
• Fully document the progress and resolution of tickets, enabling requester follow-up.
• Work based on incident evidence, aiming for accurate, effective resolution.
• Contribute to maintaining the knowledge base and research library.
• Follow and propose improvements to internal processes and guidelines.
• Share knowledge with the team and maintain collaborative working relationships with colleagues.
• Provide support with respect, professionalism, and empathy, aiming for a positive experience.
• Demonstrate active, empathetic, and objective listening focused on problem resolution.
• Perform other related tasks as requested by leadership.
• Work under close and ongoing guidance and supervision.
• Stay updated on procedures, trainings, and certifications relevant to the area.
• Ensure tickets are handled within the agreed SLA.
• Interact with resolution teams for joint handling of issues.
• Study and analyze requests, escalating or routing them as necessary.

Senior Quality Analyst

Quality Analyst – Junior

Senior QA Analyst

Support Analyst – Systems (Mid-level)

Junior Systems Support Analyst