Junior Systems Support Analyst

NEXDOM healthtech

Suporte na solução de incidentes dos sistemas NEXDOM, promovendo inovação na gestão de saúde. Trabalhar em um ambiente remoto, com foco na comunicação e melhoria contínua.

Posted 5/29/2026full-timeRemote • BrasilJuniorWebsite

About the role

Key responsibilities & impact

Provide support in identifying and resolving incidents and/or problems in the NEXDOM systems.
Clarify questions regarding system functionalities.
Suggest improvements to workflows and processes based on support interactions.
Maintain active communication during support interactions via chat, email, phone and other channels.
Reclassify ticket severity and type, ensuring the correct handling and routing of requests.
Fully document the progress and resolution of tickets, enabling requester follow-up.
Work based on incident evidence, aiming for accurate, effective resolution.
Contribute to maintaining the knowledge base and research library.
Follow and propose improvements to internal processes and guidelines.
Share knowledge with the team and maintain collaborative working relationships with colleagues.
Provide support with respect, professionalism, and empathy, aiming for a positive experience.
Demonstrate active, empathetic, and objective listening focused on problem resolution.
Perform other related tasks as requested by leadership.
Work under close and ongoing guidance and supervision.
Stay updated on procedures, trainings, and certifications relevant to the area.
Ensure tickets are handled within the agreed SLA.
Interact with resolution teams for joint handling of issues.
Study and analyze requests, escalating or routing them as necessary.

Requirements

What you’ll need

Currently pursuing a Bachelor's degree in Information Systems, Computer Engineering, Information Technology, or related fields.
Minimum of 1 year of experience in systems support, technical support, or related areas.

Benefits

Comp & perks

Health insurance for you and your dependents (no monthly fee 👀);
Dental plan for you and your dependents (no monthly fee 👀);
Meal and food allowance;
Totalpass;
Emotional/mental health program for you and your dependents;
Life insurance;
Day off during your birthday month;
Education stipend/scholarship;
Work-from-home allowance;
Transportation voucher;
Parking allowance;
Flexible hybrid or remote work options.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident resolutionticket managementworkflow improvementdocumentationknowledge base maintenanceproblem analysisSLA managementtechnical supportsystems supportcommunication

Soft Skills

active listeningempathyprofessionalismcollaborationproblem-solvingrespectcommunicationteamworkadaptabilitycustomer service