NexaMotion Group

Network Engineer

• Troubleshoot network connectivity and infrastructure issues and provide technical diagnosis
• Stage and prepare firewalls, switches, and wireless equipment for standardized deployments
• Assist with branch network rollouts and modernization projects
• Support Cisco IOS-XE switching and Cisco Meraki switching/wireless environments
• Support FortiGate firewall and Fortinet infrastructure platforms
• Validate equipment readiness before shipment to sites
• Assist with new site builds and integration activities
• Support SD-WAN branch environments
• Escalate complex issues when appropriate
• Document configurations, site conditions, and troubleshooting findings
• Maintain accurate network diagrams and deployment records
• Collaborate with Helpdesk teams during network incidents
• Assist with maintenance windows and after-hours work when required
• Travel occasionally to support onsite installations or remediation

Network Administrator

Call Center Representative

• Answer inbound calls and assist customers in completing their parts order
• Utilize aftermarket parts cataloging and parts knowledge to assist with their customer’s needs and facilitate any necessary troubleshooting
• Remind customers of communicated corporate promotional opportunities
• Utilize outside vendor opportunities to help find a part that is not available internally
• Perform outbound calls to generate additional sales
• Meet sales quota expectations set by Regional Sales Director
• Provide consultation and expert advice to branch managers on any service related issues
• Recommend Transend Online Cataloging for customers that prefer online ordering.
• Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers.
• Handle and resolve customer complaints with authority to provide discounts.
• Cash and Check Deposits
• Inventory Management
• Dispatching Drivers

Account Manager

• Managing and growing installer customer sales in the area of responsibility
• Building and maintaining installer customer relationships
• Managing a book of business that meets and exceeds the NMG installer business sales growth plan
• Serving as the primary face of NMG to installer customers
• Communicating promotional sales initiatives and discussing category growth strategies
• Troubleshooting and finding quick resolutions to customer concerns and issues
• Assisting with accounts receivable and facilitating product training
• Communicating product line additions and assisting with solutions that NMG can offer to grow and develop the customer’s business
• Reporting directly to the Regional Manager and implementing sales plans to achieve sales targets
• Daily travel to installer customers and achieving weekly visit count expectations
• Scheduled weekly meetings with branch managers

Territory Manager

Account Executive

• Assists customers in determining and selecting appropriate parts.
• Provides price quotes and other parts information.
• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
• Represents branch in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
• Fills parts orders from stock.
• Notifies manager of out-of-stock parts or other department materials that require immediate attention.
• Locates out-of-stock parts from external sources and submits emergency orders, as necessary.
• Notifies customers of receipt of special order parts.
• Informs customers of parts order arrival and delivery date.
• Verifies will-call and back orders weekly and returns to vendors.
• Follows up on back orders.
• Provides customers with their copy of invoices.
• Receives payment for retail purchases.
• Obtains credit authorizations or required signatures for charge sales.
• Meet Monthly, Quarterly & Annual sales goal.
• Issues credits for returned parts after verifying purchase and pricing by reviewing original invoice.
• Participates in annual physical inventory.
• Assists Branch Manager with maintaining lost sales tracking program.
• Keeps work area clean and free of clutter.
• Performs weekly branch cleaning in cooperation with the rest of the branch staff.
• Stays informed of new products and product updates.
• Performs other duties as assigned.

Network Administrator

Call Center Representative

Territory Manager

Counter Sales Representative