Nex

Associate Social Media Engagement Manager

Nex

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $80,000 - $100,000 per year

About the role

  • Execute daily community management across Instagram, TikTok, Facebook, Threads, LinkedIn, YouTube, X, Reddit, and emerging platforms
  • Monitor conversations and respond to comments and DMs in a relatable, social-first, and brand-aligned voice
  • Escalate customer service issues to CX
  • Amplify brand love moments and participate in relevant audience conversations
  • Support inbound message spikes during launches, holidays, and high-volume moments
  • Execute and optimize engagement initiatives in partnership with the Social Lead
  • Identify opportunities to increase replies, saves, shares, and positive sentiment
  • Curate high-quality UGC on all social channels
  • Collaborate with the brand community team to source customer stories and brief UGC needs for campaigns
  • Support content scheduling, publishing, and calendar management across all platforms
  • Partner closely with social, CX, brand marketing, paid, publishing, and community teams

Requirements

  • 3-5 years of experience in social media community management or engagement roles
  • Experience managing community engagement across multiple platforms
  • Strong understanding of modern parent and family audiences
  • Demonstrated ability to drive engagement, sentiment, and conversation growth
  • Experience using social listening and management tools (e.g., Sprout Social)
  • Excellent written communication skills with strong brand judgment
  • Experience escalating CX and product issues appropriately
  • Ability to manage multiple priorities in a fast-paced environment
  • Self-starter who takes initiative and identifies opportunities proactively
Benefits
  • Competitive compensation package.
  • Flexible working hours and vacation policy.
  • Product-driven culture that treasures talents and individual growth.
  • Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementengagement strategiessocial media managementcontent schedulingUGC curationsocial listeningcustomer service escalationbrand alignmentsentiment analysismulti-platform engagement
Soft Skills
written communicationbrand judgmentinitiativeproactive identification of opportunitiesability to manage multiple prioritiesrelatable communicationcollaborationadaptabilitycustomer-centric approachfast-paced environment management