ServiceNow Business Analyst – HRSD, CSM
NewRocket
full-time
Posted on:
Location Type: Remote
Location: India
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Tech Stack
About the role
- Understand and document business requirements and user stories for ServiceNow implementations.
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
Requirements
- 5+ years of experience working experience as a Business Analyst
- Proven ServiceNow experience with expertise in HRSD+CSM.
- Strong knowledge of business process architecture principles for cloud-based platforms
- Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
- Understanding of Agile/Scrum methodologies
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Good documentation and stakeholder communication skills
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business requirementsuser storiesfunctional specificationswireframesmock-upstest scriptsacceptance criteriabusiness process architectureServiceNowAgile
Soft Skills
written communicationverbal communicationrisk assessmentproblem-solvingrelationship managementdocumentationstakeholder communication