Work with Practice Architect, Practice Capability Leaders, collaborating with Sales and Pre-Sales to define Deal solutions. Review and approve proposals and SOWs through deal reviews, including Pursuit QAs (PQAs)
Engage on Client delivery as Subject Matter Expert to advise clients and guide engagement teams to drive high customer satisfaction
Provide input to Practice Leader on strategic priorities, headcount planning and talent development
Mentor and inspire teams to deliver innovative solutions, and work with NewRocket University on certification strategy
Mentor and empower Practice Capability teams to drive thought leadership. Partner with Strategy and Marketing to create content; ensure participation and high-quality submissions to public events such as ServiceNow Knowledge

Requirements

10 Years of experience in Professional Services or Consulting industry
8 Years of experience in Delivery Management and people management, within the ServiceNow ecosystem
High-level techno functional architecture abilities.
Experience in Billable Utilization management
In depth understanding of the ServiceNow HRSD/Employee practice area
Understanding of AI in relation to HR operations and practices
Results-driven, objective, and growth-oriented
Demonstrated leadership capabilities
Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
Strong strategic thinking and problem-solving skills: ability to simplify complex situations
Strong written and verbal communication skills with ability to communicate with all organizational levels
Strong coaching and mentoring skills with ability to motivate team members.
Embodies openness, collaboration, and caring
Proven and successful global delivery experience across global time zones

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Delivery ManagementBillable Utilization managementTechno functional architectureServiceNow HRSDAI in HR operations

Soft Skills

LeadershipCollaborationStrategic thinkingProblem-solvingCoachingMentoringCommunicationCustomer satisfactionInnovationEmpowerment