Area Delivery Director
NewRocket
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Job Level
Tech Stack
About the role
- Oversee delivery quality and customer satisfaction across all projects in the Eastern US.
- Act as a senior escalation point and trusted advisor to client executives.
- Ensure projects are staffed for success, collaborating with Resource Management and Delivery Excellence teams.
- Maintain compliance with NewRocket methodologies, ensuring margin control and continuous improvement in delivery practices.
- Actively engage on key projects to guide direction, resolve issues, and uphold delivery excellence.
- Own and manage the regional delivery portfolio, including forecasting, planning, and margin achievement.
- Drive efficient utilization of global delivery resources, including strong collaboration with India teams.
- Ensure smooth handoffs from Sales to Delivery, aligning scope, estimates, and staffing needs.
- Partner with Sales leaders in the Eastern US to expand accounts, secure new logos, and drive bookings growth.
- Lead, coach, and mentor direct and indirect delivery team members across the region.
- Oversee career progression, hiring, and performance management for delivery talent.
- Foster a culture of collaboration, trust, and high performance consistent with NewRocket’s values.
- Accountable for achieving regional KPIs including bookings, revenue under management, margin, CSAT, and utilization.
- Strengthen relationships with clients in the Eastern US to drive expansion opportunities.
- Represent the region in cross-company delivery initiatives, ensuring alignment with corporate goals.
Requirements
- 12+ years of professional services or consulting experience, including 8-12 years in program/project management.
- 5+ years leading delivery portfolios and managing large, distributed teams.
- Strong knowledge of ServiceNow domains, delivery methodologies, and portfolio management best practices.
- Proven ability to build client trust, mitigate risk, and manage financial performance of services portfolios.
- Excellent leadership, communication, and collaboration skills, with experience across multiple time zones.
- Bachelor’s degree or equivalent required; advanced certifications (Agile, PMP, SCRUM, ServiceNow SPM) preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementportfolio managementdelivery methodologiesfinancial performance managementrisk mitigationresource managementcontinuous improvementforecastingplanning
Soft Skills
leadershipcommunicationcollaborationtrust buildingcoachingmentoringperformance managementclient relationship managementproblem solvingcultural alignment
Certifications
AgilePMPSCRUM