Newcastle Building Society

Compliance

• Responsible for embedding a strong risk culture across technology.
• Play a critical role in creating standardisation across technology.
• Identify gaps in the current Enterprise Risk Management Framework and ensure plans are in place to resolve any issues.
• Identify, assess, and mitigate technology risks within the day-to-day operations.
• Ensure that risks are controlled, monitored, and reported.
• Provide operational governance over the 1st Line of Defence control environment.
• Proactively ensure understanding of the impact of evolving technology threats, regulatory changes, and industry trends.
• Support the assessment and reduction of residual risk to within risk appetite whilst driving timely and sustainable closure of audit and assurance actions.
• Facilitate risk workshops with Technology and Data service and control owners to identify and document inherent risks associated with Technology and Data processes, platforms, and change initiatives.

Technology and Data Risk and Compliance Manager

Business Development Rep

• Manage specific broker relationships within a geographical territory
• Deliver excellent service through an effective business development strategy
• Support the delivery of the Society’s strategic mortgage lending plans
• Identify, build and manage designated intermediary relationships

Business Development Manager

• Home based (peripatetic role) with regular travel within a designated BDM field territory
• Manage specific broker relationships within a geographical territory
• Deliver excellent service through an effective business development strategy
• Support the delivery of the Society's strategic mortgage lending plans

Manager

• Develop, maintain and implement third-party oversight and supplier relationship management frameworks
• Ensure frameworks are adopted across the Society and act as trusted business partner and adviser
• Identify, document and report third-party risks in line with policy
• Support detailed data analysis including trending, problem identification and development of remediation plans
• Assist the business with the attestation process and verify compliance with third party risk management framework, policies and controls
• Keep up to date with changing regulatory environment, market conditions, trends and insights affecting third-party risk
• Work alongside the Group Property & Procurement Operations Manager to develop reporting demonstrating framework effectiveness

Third-Party Oversight Manager

Auditor

• Manage and undertake internal audit reviews, working closely with an Internal Audit Manager to ensure reviews are risk-based and add value
• Deliver end to end audits including communicating observations, agreeing actions, and producing impactful, high quality reporting
• Lead a portfolio of audits with a focus on finance and prudential risk while contributing to wider Group reviews
• Update audit focus based on changes and awareness of risk issues across business areas
• Assist in embedding the use of data analytics and agile ways of working as part of core audit delivery
• Build trusting and open relationships with colleagues across the business and with external stakeholders
• Maintain continual professional development with regard to internal audit, industry and regulatory requirements
• Report to an Internal Audit Manager and collaborate with senior internal auditors to deliver the Group internal audit plan

Senior Internal Auditor

• Align Technology and Data capacity with delivery of strategic and operational changes across the organisation
• Act as the entry point for all Technology and Data related change, triaging, assessing, and routing demand appropriately
• Balance resource availability with operational resilience, protecting business critical services and compliance obligations
• Support delivery of enterprise change while ensuring operational stability
• Work closely with Enterprise Change and Demand Planning team, key stakeholders and delivery/scrum teams
• Represent the Technology and Data function in prioritisation forums and resolve demand conflicts
• Provide visibility of capacity across BAU, change and operations to enable risk-informed prioritisation and sustainable delivery planning

Technology and Data Demand Planning Manager – Family Leave Cover

Financial Planning and Analysis

• Support delivery of successful month end financial close
• Prepare and analyse reconciliations, consolidations and other key financial close activities
• Provide timely and insightful information to stakeholders including senior finance leadership team
• Collate and understand month end close requirements from stakeholders
• Partner with Group Finance teams and wider business to get line of sight on business performance
• Prepare ad-hoc financial reports for the Group
• Lead Finance Operations representation with internal and external audit teams, act as conduit for requests and resolve outstanding actions
• Support Financial Close Manager in supervising and developing the Group's Financial Close team
• Deliver high level of customer service through preparation and analysis of financial close activities

Financial Close Accountant

Customer Support

• Temporary Team Leader opportunities in Customer Contact Centre (6–12 months fixed term; potential extension)
• Lead and coach a team of Customer Service Advisers to deliver excellent customer outcomes
• Role model Society behaviours, champion customers and celebrate team success
• Hybrid working model (home and Cobalt Business Park office) with requirement to connect with team in office
• Deliver monthly check-ins, support colleague PDPs and provide coaching/feedback
• Analyse QA/OBT insights and identify trends to improve customer experience, including for vulnerable customers
• Manage workloads with Scheduling and Real Time to ensure colleague adherence and telephony/administration service levels

Technology and Data Risk and Compliance Manager

Business Development Manager

Business Development Manager

Third-Party Oversight Manager

Senior Internal Auditor

Technology and Data Demand Planning Manager – Family Leave Cover

Financial Close Accountant

Customer Service Centre Team Leader