New York Blood Center

Client Services Representative

New York Blood Center

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $23 per hour

Job Level

Junior

About the role

  • Provide customer service to internal and external customers
  • Identify customer's needs and meet those needs in relation to products and services
  • Respond to all calls/requests for service and answer product and service questions
  • Follow up on inquiries from customers
  • Resolve product or service problems by listening, verifying customer's complaint, and identifying a solution or referring to management as needed
  • Take orders from internal and external agencies via phone
  • Using various computerized systems to enter, process and track customer orders, complaints, and patient information
  • Prepare various reports
  • Maintain accurate documentation of orders and files
  • Release NYBC donor testing results to initiate product labeling process
  • Manage all test results for internal and external customers
  • Review and inputs information from donor forms
  • Ensure appropriate follow-up by contacting necessary staff and relaying that information to customers
  • Perform sample check-in, creates invoices for customers and resolves inaccuracies in billing
  • Perform confirmatory test result entries into BECS
  • Process and confirm donors for HLA / Granulocyte specialty product request
  • Import SAHH (Self Administer Health History) donor data into computer system
  • Investigate, report and resolve unlinked SAHH donations and laptop failures
  • Open Service Now Tickets relating to SAHH issues
  • Coordinate Product Hold Retrieval (PHR) with NYBC affiliates and customers
  • Box and ship NYBC sample boxes/labels to testing customers
  • Report ABORH discrepancies
  • Generate Transportation delivery/pick up request

Requirements

  • High School Diploma or equivalent; One year of experience as a customer service representative in a call center environment is preferred.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder processingdocumentationdata entrybilling resolutionreport generationsample check-intest result entryHLA processingSAHH data import
Soft Skills
problem solvingcommunicationcustomer needs assessmentfollow-upattention to detailinterpersonal skillsorganizational skillsactive listeningcollaborationtime management
Certifications
High School DiplomaCustomer Service Certification