New York Blood Center

Administration

• Provide comprehensive support to maximize productive use of time by the investigators.
• Coordinate and expedite the administrative, budgetary, and clerical requirements to support research.
• Oversee pre/post awards, overall grant administration sub-awards supported by a variety of sponsors.
• Serve as institutional liaison during federal audits.
• Advise senior leadership, department heads, and principal investigators (PIs) on sponsored program strategy, funding opportunities, and research compliance.
• Develop and implement OSP policies, procedures, and standard operating guidelines aligned with federal regulations.

Executive Director – Research Administration

Client Services Representative

• Provide customer service to internal and external customers
• Identify customer's needs and meet those needs in relation to products and services
• Respond to all calls/requests for service and answer product and service questions
• Follow up on inquiries from customers
• Resolve product or service problems by listening, verifying customer's complaint, and identifying a solution or referring to management as needed
• Take orders from internal and external agencies via phone
• Using various computerized systems to enter, process and track customer orders, complaints, and patient information
• Prepare various reports
• Maintain accurate documentation of orders and files
• Release NYBC donor testing results to initiate product labeling process
• Manage all test results for internal and external customers
• Review and inputs information from donor forms
• Ensure appropriate follow-up by contacting necessary staff and relaying that information to customers
• Perform sample check-in, creates invoices for customers and resolves inaccuracies in billing
• Perform confirmatory test result entries into BECS
• Process and confirm donors for HLA / Granulocyte specialty product request
• Import SAHH (Self Administer Health History) donor data into computer system
• Investigate, report and resolve unlinked SAHH donations and laptop failures
• Open Service Now Tickets relating to SAHH issues
• Coordinate Product Hold Retrieval (PHR) with NYBC affiliates and customers
• Box and ship NYBC sample boxes/labels to testing customers
• Report ABORH discrepancies
• Generate Transportation delivery/pick up request