Business Operations Manager
New Flyer
full-time
Posted on:
Location Type: Hybrid
Location: Winnipeg • Canada
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Tech Stack
About the role
- Oversee planning of weekly, quarterly, and annual Acceptance targets
- Ensure weekly Acceptance targets are being achieved by all regions, and development and oversight of recovery plans
- Accurately communicate and work with the Operational leadership team to adjust the Acceptance plan based on changes to delivery plans
- Oversee the Warranty Spend monthly, quarterly and annual reporting and analysis
- Oversee the Warranty Provision quarterly and annual reporting and analysis, identifying trends and driving accountability
- Coordinate the Bid process (during Sales bidding cycle), bid and deviation submissions and maintain the bid submission plan for Customer Care (CC)
- Ensure Bid target dates are being achieved, and development and oversight of recovery plans
- Provide feedback loop to Manufacturing on Quality Improvement opportunities to reduce recurring issues
- Oversight of Acceptance status call, and ensure follow-up of issues preventing acceptance and operational performance
- Monitor & provide insight into CC Key performance metrics, issue resolution timelines and KPI Adherence including Bid Accuracy
- Provide leadership to the operation department, and lead strategic projects as required
- Arrange and participate in meetings, conferences, and project team activities
- Create, maintain, manage, and organize various performance data, and provide analysis and feedback to senior management
- Other duties as required
- This role requires 20% travel
Requirements
- Bachelor's Degree
- Advanced computer skills, including MS Excel and MS Project
- Strong teamwork and collaboration skills
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced environment and meet goals
- Proven ability to work under pressure to meet deadlines
- Demonstrated leadership skills, with the ability to coach and train new staff
- Strong time management and organizational skills
- Experience with Oracle and project management
- 5+ years of experience in an operational function
- Must be able to travel to the United States and Canada.
Benefits
- Competitive Wages.
- Extended Health Benefits
- Paid Holidays
- Pension Plan
- A continuous learning environment.
- Ability to advance your career with a growing company.
- Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingKPI adherenceproject managementbid managementquality improvementperformance metricsoperational performancewarranty analysisacceptance planning
Soft skills
teamworkcollaborationcommunicationindependencetime managementorganizational skillsleadershipcoachingtrainingproblem-solving
Certifications
Bachelor's Degree