Senior Product Manager, Customer Interactions
ONE
Conversational Designer
New Era Technology
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $70 - $75 per hour
Job Level
Mid-LevelSenior
About the role
- Design conversational flows for AI-driven platforms, ensuring clarity, natural language understanding (NLU), and user-centric design for pharmaceutical use cases
- Partner with business leaders to define their AI and automation strategy, including leading collaborative sessions and conducting design-thinking workshops
- Collaborate with product managers, developers, data scientists, and client stakeholders to understand business requirements, brand needs, and industry regulations
- Create wireframes, prototypes, and dialogue flows for voice and text-based AI systems
- Conduct user testing and iterate on conversation designs based on feedback and performance data
- Ensure that conversations are compliant with pharmaceutical industry standards, including patient data privacy and regulatory requirements
- Develop personas and voice guidelines, writing and scripting responses, implementing context management aligned with patient or healthcare provider journeys
- Optimize AI conversations for both accuracy and engagement, reducing friction and improving the user experience
- Stay up to date with trends in conversational AI, natural language processing, and pharmaceutical industry advancements
Requirements
- 3+ years of experience specifically in Conversational Design, including linguistics and language proficiency in crafting clear and natural dialogues for chatbots, voice assistants, or AI-driven customer support systems
- 5+ years of experience in User Experience, Content Strategy, Copywriting, or a related field
- Strong understanding of natural language processing (NLP) and machine learning as they relate to conversational AI
- Experience in a consulting role or working with clients in complex, regulated industries like healthcare or pharmaceuticals is a plus
- Ability to work autonomously
- Ability to create engaging and user-centric conversational designs that are intuitive and adaptable to user needs
- Experience with interactive voice response (IVR) systems
- Familiarity with conversational AI tools such as Dialogflow, Rasa Studio, or similar
- Knowledge of pharmaceutical regulations (e.g., HIPAA, FDA regulations) and their impact on conversational design is highly desirable
- Excellent written and verbal communication skills with the ability to translate technical AI concepts into user-friendly dialogues
- Strong analytical skills and ability to interpret conversation data to inform design iterations
- Prior experience in the pharmaceutical or healthcare industry (preferred)
- Experience in usability testing and data-driven design (preferred)
- Proficiency in prototyping tools like Figma, Adobe XD, Miro, or similar (preferred)
- Strong project management skills with the ability to handle multiple projects and deadlines (preferred)
