Field Service Technician – Cooling, HVAC Systems
New Era Technology
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.
- Provides onsite support by assisting in fault isolation of electro-mechanical systems.
- Identifies necessary parts to resolve customer equipment failures.
- Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.
- Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
- Maintains accurate customer service records and reports within the Case Management System/CRM.
- Contributes to the creation of Knowledge Articles and other technical-related documentation.
- Serves as a resource to sales personnel for assigned service area.
- Recommends improvements to manuals, operational processes and procedures as needed.
- Contributes to training course content development and provides training to customers and other field service personnel, as required.
- Maintains knowledge of new products.
- Other duties as assigned.
Requirements
- Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
- Minimum of 3 years of experience in field service or a similar technical support-related position.
- Prior experience with electro-mechanical equipment, servos, sensors and actuators.
- Experience reading Electrical Schematics.
- Experience working with 200 – 440-volt equipment (High Voltage)
- Hands on hardware troubleshooting and repair experience.
- Ability to successfully apply technical knowledge to identify root causes.
- Ability to demonstrate excellent customer service and communication skills.
- Availability to work extended hours, including participation in a 24/7 on-call rotation.
- Must be able to lift to 50 pounds at times.
Benefits
- Competitive benefits
- Continuous training opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
electro-mechanical systemsfault isolationhardware troubleshootingrepair experiencereading electrical schematicshigh voltage equipmentinstallationstartup supportcommissioning supporttechnical documentation
Soft Skills
customer servicecommunication skillsproblem-solvingtraining developmentprocess improvementteam collaborationresourcefulnessattention to detailtime managementadaptability
Certifications
Associate degreeIT Hardware-related certificate