IT Infrastructure Manager
Climb Channel Solutions NA
AzureCloudDNSFirewallsLinuxUnixVMwareVoIP
Systems Engineer
New Charter Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $35 per hour
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudFirewallsVMwareVoIP
About the role
- Provide advanced support in Windows Server environments, including configuration and maintenance of backup and disaster recovery systems.
- Manage Microsoft 365 (O365) environments, including user provisioning, license management, and administration of Entra ID (formerly Azure AD), Intune, and Active Directory.
- Respond to and resolve network-related tickets involving configuration of firewall policies, WAP troubleshooting, and general LAN/WAN support.
- Support mixed IT environments including virtual machines (VMs), hybrid infrastructure, and both on-premise and cloud-based systems.
- Perform diagnostics using tools such as Wireshark and other network utilities to efficiently troubleshoot and resolve issues.
- Administer and monitor security tools, including MFA, firewalls, LAN hardening, and endpoint protection.
- Coordinate with ISPs and vendors to support and troubleshoot connectivity issues and external dependencies.
- Maintain and support licensing for Microsoft and third-party software tools.
- Use service desk software to triage, prioritize, and escalate help requests while adhering to SLAs.
- Document resolutions and identify trends to proactively reduce recurring technical problems.
- Communicate effectively with clients and team members to ensure high-quality service delivery.
Requirements
- Minimum 5 years of professional experience in Systems Engineering
- Experience working in a Managed Services environment is strongly desired (MSP) or multi-tenant environments
- Proficiency in O365 Administration (O365), Windows Server, Active Directory, Entra ID (Azure AD), and Intune.
- Hands-on experience supporting network environments, including firewall policy configuration, troubleshooting, WAPs, and using tools such as Wireshark.
- Familiarity with supporting virtual environments, including VMware or other hypervisors.
- Ability to independently manage and troubleshoot network, server, and endpoint issues.
- Excellent verbal and written communication skills with a customer-first mindset.
- Nice-to-Have Skills: Experience with NEC, Zultys, or Hosted VoIP systems.
- Nice-to-Have Skills: Familiarity with CCTV and access control systems.
- Nice-to-Have Skills: A+ and Network+ certifications.
Benefits
- U nlimited growth opportunities.
- Vehicle provided for offsite/client visits.
- You will play an active role as part of an excellent team of encouraging and successful people.
- Excellent work environment where you can meaningfully have an impact on the success of the company /clients.
- We value each and every employee, along with their ideas and opinions.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows ServerO365 AdministrationActive DirectoryEntra IDIntunenetwork troubleshootingfirewall policy configurationWiresharkVMwareendpoint protection
Soft skills
communication skillscustomer-first mindsetproblem-solvingindependent managementteam collaboration
Certifications
A+Network+
