GXA

Technical Alignment Engineer

GXA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

Tech Stack

AzureDNSFirewallsVMware

About the role

  • Serve as the disciplined guardian of GXA’s technical standards, ensuring client environments remain aligned, secure, and predictable
  • Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists
  • Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance
  • Provide structured reports to vCTOs with risks, gaps, and recommendations
  • Handle support escalations requiring L3 technical knowledge
  • Ensure proactive alignment and remediation across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access
  • Maintain and improve documentation in IT Glue and Autotask; eliminate inconsistencies and ensure a single source of truth
  • Create repeatable playbooks and process documentation for reuse
  • Identify systemic issues and recurring misalignments across multiple clients and suggest remediations
  • Contribute insights to Project Initiation Documents (PIDs) and refine GXA’s alignment methodology and technical standards
  • Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements
  • Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement
  • Mentor junior team members and help raise GXA’s technical maturity
  • Deliver health checks and documentation on schedule with precision, reducing reactive tickets and escalations

Requirements

  • 7+ years of IT systems/network engineering at an L4 level
  • Advanced expertise with Windows Server, Active Directory/Entra ID, Office 365, Azure
  • Advanced expertise with Virtualization and Storage (VMware/Hyper-V)
  • Advanced expertise with Networking (LAN/WAN, VLANs, firewalls, VPNs)
  • Advanced expertise with Intune, endpoint compliance, and conditional access policies
  • Strong troubleshooting, diagnostic, and problem isolation skills
  • Proven ability to work independently with minimal supervision
  • Excellent written and verbal communication skills
  • Methodical, detail-oriented, and disciplined approach
  • Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask (preferred)
  • Contributions to technical standards and alignment libraries (preferred)
  • Bachelor’s degree in IT, Networking, or equivalent experience (7+ years) (preferred)
  • Certifications (growth path): CompTIA Security+ or Network+, Microsoft Azure/M365 Fundamentals, Cisco CCNA, Fortinet NSE 3/4, VMware VCP/VCTA, ITIL Foundation (preferred)
  • Willingness to continuously learn and adapt to evolving standards