Job Level
SeniorLead
Tech Stack
AzureDNSFirewallsVMware
About the role
- Serve as the disciplined guardian of GXA’s technical standards, ensuring client environments remain aligned, secure, and predictable
- Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists
- Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance
- Provide structured reports to vCTOs with risks, gaps, and recommendations
- Handle support escalations requiring L3 technical knowledge
- Ensure proactive alignment and remediation across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access
- Maintain and improve documentation in IT Glue and Autotask; eliminate inconsistencies and ensure a single source of truth
- Create repeatable playbooks and process documentation for reuse
- Identify systemic issues and recurring misalignments across multiple clients and suggest remediations
- Contribute insights to Project Initiation Documents (PIDs) and refine GXA’s alignment methodology and technical standards
- Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements
- Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement
- Mentor junior team members and help raise GXA’s technical maturity
- Deliver health checks and documentation on schedule with precision, reducing reactive tickets and escalations
Requirements
- 7+ years of IT systems/network engineering at an L4 level
- Advanced expertise with Windows Server, Active Directory/Entra ID, Office 365, Azure
- Advanced expertise with Virtualization and Storage (VMware/Hyper-V)
- Advanced expertise with Networking (LAN/WAN, VLANs, firewalls, VPNs)
- Advanced expertise with Intune, endpoint compliance, and conditional access policies
- Strong troubleshooting, diagnostic, and problem isolation skills
- Proven ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Methodical, detail-oriented, and disciplined approach
- Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask (preferred)
- Contributions to technical standards and alignment libraries (preferred)
- Bachelor’s degree in IT, Networking, or equivalent experience (7+ years) (preferred)
- Certifications (growth path): CompTIA Security+ or Network+, Microsoft Azure/M365 Fundamentals, Cisco CCNA, Fortinet NSE 3/4, VMware VCP/VCTA, ITIL Foundation (preferred)
- Willingness to continuously learn and adapt to evolving standards