Systems Engineer

• Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises).
• Provides top-level escalation support, resolving complex technical issues with urgency and precision.
• Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.
• Serves as a technical advisor and trusted SME in client interactions.
• Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals.
• Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting.
• Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence.
• Models proactive problem-solving and accountability in all interactions.
• Contributes to playbook and process development, enabling scalable and repeatable technical success.

Senior Systems Engineer