DevOps Engineer

• Act as the client-facing bridge between business stakeholders and the Dev/Ops engineering team.
• Gather and document business requirements, mapping workflows, identifying integration or automation opportunities.
• Translate needs into clear, actionable specifications for the Dev/Ops Engineer.
• Ensure proposed solutions align with client goals, are technically feasible, and operationally robust.
• Lead structured discovery sessions with clients and internal stakeholders.
• Document business processes, pain points, data flows, and desired outcomes.
• Identify opportunities for integrations, automation, or custom development.
• Translate business requirements into functional specifications, user stories, wireframes, and acceptance criteria.
• Map system interactions, including API usage, data movement, and workflow triggers.
• Validate requirements with the Dev/Ops Engineer to ensure technical feasibility.
• Define project scope, success criteria, timelines, and dependencies.
• Serve as the primary contact for status updates and requirement clarifications.
• Ensure clients understand trade-offs, risks, and set realistic expectations.
• Analyze existing business processes and recommend improvements.
• Identify automation opportunities, such as ETL, API-based workflows, and SQL-driven tasks.
• Produce detailed documentation, diagrams, decision logs, and training materials.
• Facilitate handovers to operations, support, and engineering teams.

DevOps Business Analyst

• API & Integration Engineering
• Design, build, manage, and optimize REST and SOAP API integrations.
• Maintain robust authentication, error handling, and monitoring across all integrations.
• Document integration workflows and enforce best-practice security standards.
• SQL Development & Database Engineering
• Design and maintain SQL tables, views, stored procedures, and database schemas.
• Optimize query performance and troubleshoot data integrity issues.
• Support analytics, business intelligence, and dashboard reporting needs.
• ETL & Data Pipeline Management
• Build and maintain data pipelines using Azure Data Factory, Azure Pipelines, and related Azure services.
• Implement ETL/ELT workflows for both internal and external systems.
• Monitor pipeline performance, handle failures, manage alerts, and optimize throughput.
• Ensure data quality, transformation accuracy, and consistent delivery across environments.
• Application Support & Custom Development
• Troubleshoot and support existing code and integrations, including JavaScript and PHP.
• Assist with the maintenance of custom applications and internal automation workflows.
• Perform root-cause analysis across APIs, middleware, pipelines, and databases.
• Dev/Ops & Automation
• Identify manual processes and automate them using scripts, APIs, and Azure services.
• Maintain CI/CD processes for integrations and scripts via Azure Pipelines.
• Implement logging, monitoring, alerting, and operational runbooks to ensure reliability.
• Documentation & Cross-Team Collaboration
• Maintain comprehensive technical documentation, diagrams, and operational procedures.
• Collaborate with IT, Operations, and Leadership teams to define requirements and deliver solutions.

• Guide developers and engineers on secure coding standards and practices.
• Perform code reviews and static/dynamic analysis to identify vulnerabilities.
• Integrate security tools into CI/CD pipelines for automated scanning and compliance.
• Design and implement authentication, authorization, and encryption for APIs and applications.
• Assess and remediate risks in REST/SOAP integrations, data pipelines, and custom applications.
• Collaborate with the vISM and Security Team to manage vulnerability identification, tracking, and remediation across applications and infrastructure.
• Coordinate and support penetration testing activities, including scoping, execution, and remediation of findings.
• Conduct security assessments for new and existing systems, documenting risks and recommending mitigation strategies.
• Develop and maintain threat models for applications and infrastructure.
• Respond to security incidents, perform root-cause analysis, and document lessons learned.
• Support compliance initiatives (e.g., GDPR, HIPAA, PCI-DSS) and assist with audit preparation and evidence collection.
• Build and maintain security automation scripts and workflows (e.g., for vulnerability scanning, alerting, and compliance checks).
• Integrate security monitoring into Azure Pipelines, Data Factory, and related services.
• Maintain comprehensive security documentation, diagrams, and operational procedures.
• Work with Business Analysts to translate security requirements into actionable specifications.
• Educate stakeholders on security risks, trade-offs, and mitigation strategies.
• Participate in client meetings to address security concerns and present solutions.

DevOps AppSec, Security Engineer

Chief Technology Officer

• Develop and maintain business relationships with selected clients to align technology with business goals.
• Collaborate with and advise clients' IT departments and perform conventional CIO functions.
• Formulate strategic IT goals and plan IT budgets.
• Drive digital transformation initiatives, including AI, ML, Cloud and security implementations.
• Analyze and rework business processes and facilitate technology changes.
• Gain knowledge of clients’ business use of technology and maintain client relationships.
• Collaborate with GXA service delivery teams including professional services, information security, reactive support and technical alignment.
• Act as a trusted adviser by challenging the status quo and aligning digital initiatives with growth.
• Provide strategies to maintain and secure existing IT infrastructure and identify opportunities for innovation and revenue.
• Identify business risk, strategic technology budgeting and road mapping, and manage business relationships.
• Lead technical discussions with GXA team and clients regarding business and technology roadmaps.
• Provide clients with appropriate technology solutions utilizing GXA’s service lines or third-party services.
• Work with clients and GXA functions on project scoping and management and look for opportunities to surpass clients' expectations.

Chief Information Officer

Systems Engineer

• Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises).
• Provides top-level escalation support, resolving complex technical issues with urgency and precision.
• Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.
• Serves as a technical advisor and trusted SME in client interactions.
• Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals.
• Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting.
• Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence.
• Models proactive problem-solving and accountability and contributes to playbook and process development.

Senior Systems Engineer

Engineer

• Serve as the disciplined guardian of GXA’s technical standards, ensuring client environments remain aligned, secure, and predictable
• Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists
• Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance
• Provide structured reports to vCTOs with risks, gaps, and recommendations
• Handle support escalations requiring L3 technical knowledge
• Ensure proactive alignment and remediation across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access
• Maintain and improve documentation in IT Glue and Autotask; eliminate inconsistencies and ensure a single source of truth
• Create repeatable playbooks and process documentation for reuse
• Identify systemic issues and recurring misalignments across multiple clients and suggest remediations
• Contribute insights to Project Initiation Documents (PIDs) and refine GXA’s alignment methodology and technical standards
• Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements
• Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement
• Mentor junior team members and help raise GXA’s technical maturity
• Deliver health checks and documentation on schedule with precision, reducing reactive tickets and escalations

DevOps Business Analyst

DevOps Engineer

DevOps AppSec, Security Engineer

Chief Information Officer

Senior Systems Engineer

Technical Alignment Engineer