Engineer

• Serve as the disciplined guardian of GXA’s technical standards, ensuring client environments remain aligned, secure, and predictable
• Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists
• Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance
• Provide structured reports to vCTOs with risks, gaps, and recommendations
• Handle support escalations requiring L3 technical knowledge
• Ensure proactive alignment and remediation across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access
• Maintain and improve documentation in IT Glue and Autotask; eliminate inconsistencies and ensure a single source of truth
• Create repeatable playbooks and process documentation for reuse
• Identify systemic issues and recurring misalignments across multiple clients and suggest remediations
• Contribute insights to Project Initiation Documents (PIDs) and refine GXA’s alignment methodology and technical standards
• Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements
• Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement
• Mentor junior team members and help raise GXA’s technical maturity
• Deliver health checks and documentation on schedule with precision, reducing reactive tickets and escalations

Technical Alignment Engineer