Chief Technology Officer

• Develop and maintain business relationships with selected clients to align technology with business goals.
• Collaborate with and advise clients' IT departments and perform conventional CIO functions.
• Formulate strategic IT goals and plan IT budgets.
• Drive digital transformation initiatives, including AI, ML, Cloud and security implementations.
• Analyze and rework business processes and facilitate technology changes.
• Gain knowledge of clients’ business use of technology and maintain client relationships.
• Collaborate with GXA service delivery teams including professional services, information security, reactive support and technical alignment.
• Act as a trusted adviser by challenging the status quo and aligning digital initiatives with growth.
• Provide strategies to maintain and secure existing IT infrastructure and identify opportunities for innovation and revenue.
• Identify business risk, strategic technology budgeting and road mapping, and manage business relationships.
• Lead technical discussions with GXA team and clients regarding business and technology roadmaps.
• Provide clients with appropriate technology solutions utilizing GXA’s service lines or third-party services.
• Work with clients and GXA functions on project scoping and management and look for opportunities to surpass clients' expectations.

Chief Information Officer

Systems Engineer

• Owns the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises).
• Provides top-level escalation support, resolving complex technical issues with urgency and precision.
• Partners with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.
• Serves as a technical advisor and trusted SME in client interactions.
• Builds confidence with C-levels and decision-makers by connecting technical recommendations to business goals.
• Ensures service delivery excellence through consistent documentation, transparent communication, and KPI reporting.
• Mentors and develops junior engineers, setting a standard of professionalism, technical acumen, and service excellence.
• Models proactive problem-solving and accountability and contributes to playbook and process development.

Senior Systems Engineer

Engineer

• Serve as the disciplined guardian of GXA’s technical standards, ensuring client environments remain aligned, secure, and predictable
• Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists
• Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance
• Provide structured reports to vCTOs with risks, gaps, and recommendations
• Handle support escalations requiring L3 technical knowledge
• Ensure proactive alignment and remediation across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access
• Maintain and improve documentation in IT Glue and Autotask; eliminate inconsistencies and ensure a single source of truth
• Create repeatable playbooks and process documentation for reuse
• Identify systemic issues and recurring misalignments across multiple clients and suggest remediations
• Contribute insights to Project Initiation Documents (PIDs) and refine GXA’s alignment methodology and technical standards
• Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements
• Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement
• Mentor junior team members and help raise GXA’s technical maturity
• Deliver health checks and documentation on schedule with precision, reducing reactive tickets and escalations

Chief Information Officer

Senior Systems Engineer

Technical Alignment Engineer