Neuron

Sales

• Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows
• Configure and deliver compelling product demonstrations
• Define success criteria and manage the scope of Pre-Sales POCs
• Partner with the sales team to build ROI models
• Lead responses to RFPs, RFIs, and InfoSec questionnaires
• Act as the feedback loop between the market and the Neuron7 Product team.

Director of Solution Consulting – Pre-Sales

Customer Success Manager

• You are the first point of contact for our global customer base.
• You will lead customer on-boarding process with optimized solution.
• Integration of their CRM systems with Neuron7 products.
• Data integration steps with engineering teams.
• Collaboration with customer PM for change management activities.
• Development of training content.
• Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy.
• Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team.
• Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams.
• Learn the new AI / NLP products / features as they are released and showcase demos to customers.
• Develop templates / models and train new customer success team members as needed.

Customer Success Director – Technical Implementation

Financial Planning and Analysis

• Managing day-to-day finance and accounting activities across business units
• Working across cloud platforms including QuickBooks, Google Workspace, Stripe, Bill.com, HubSpot, and banking platforms
• Preparing budgets by coordinating across multiple functions
• Owning monthly consolidated financials and management reporting
• Preparing board meeting materials and investor updates as required
• Managing Accounts Receivable (AR), Accounts Payable (AP), and revenue recognition (Rev Rec)
• Supporting payroll processing, payroll tax compliance, and state requirements
• Managing expense approvals and reimbursement processes
• Maintaining accurate records, reconciliations, reporting, and documentation
• Ensuring statutory, financial, and operational compliance to keep the company in good standing
• Managing multiple priorities, proactively escalating risks, and meeting deadlines
• Identifying process improvements and supporting automation initiatives
• Partnering with cross-functional teams on finance and operational workflows
• Mentoring junior team members and contributing to a collaborative team culture

Director of Solution Consulting – Pre-Sales

Customer Success Director – Technical Implementation

Finance and Operations Associate