Technical Customer Success Manager – Enterprise AI, SaaS Platform

Neuron

Technical Customer Success Manager at Neuron7.ai, focusing on AI solutions for enterprise customers. Engage with stakeholders to drive implementation and optimize service outcomes across diverse industries.

Posted 5/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You will lead:
Customer onboarding and implementation of Neuron7 AI solutions
Integration of CRM and service management platforms with Neuron7 products
Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams
AI solution deployment, configuration, testing, and adoption
Customer workshops and technical solution reviews
Definition and measurement of ROI, business outcomes, and adoption KPIs
AI-powered service transformation initiatives for customer service and field service teams
Executive stakeholder management and customer success planning
Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams
Product feedback and enhancement recommendations based on customer requirements
Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities

Requirements

What you’ll need

5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations
Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains
Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments
Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations
Experience managing enterprise software implementations and cross-functional programs
Ability to engage both technical and business stakeholders
Strong analytical and data-driven decision-making skills
Experience managing globally distributed teams and customer programs
Bachelor's degree in Technology, Engineering, Computer Science, or Business Management

Benefits

Comp & perks

Health insurance
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI solutionsCRM integrationservice management platformsdata onboardingenterprise integrationsAI deploymentconfigurationtestingNLPenterprise software implementations

Soft Skills

customer success planningstakeholder managementcross-functional collaborationanalytical skillsdata-driven decision-makingengagement with technical stakeholdersengagement with business stakeholders