Neurawork

Customer Success Manager

• You conduct structured onboarding processes with customers
• You analyze business models, frameworks and existing content (e.g., courses, PDFs, processes)
• You translate this knowledge into well-designed AI platform architectures (white‑label)
• You collaborate with customers to define structures for Sales, Marketing & Delivery
• You operationally implement platforms — up to handover to the customer
• You design role prompts, system prompts and use‑case prompts
• You develop reusable prompt standards and release them
• You conduct training sessions, enablement calls and demos
• You advise on optimal everyday use of the platform
• You identify usage barriers early and take proactive measures
• You support existing customers with regular strategy and status meetings
• You detect churn risks early based on usage and engagement
• You actively support new releases, add‑ons and extensions
• You provide structured customer feedback to product development
• You support Sales & Marketing with complex use cases and flagship projects (e.g., case studies, showcases, testimonials)
• You maintain and improve Customer Success processes in the CRM
• You work on playbooks, automations and lifecycle workflows
• You handle more complex support or architecture questions
• You act as the escalation point for technical Customer Success issues

Customer Success Manager – AI Platform, Consulting Clients

Platform Engineer

• You ensure that software is not only built but also operated reliably.
• You work closely with our Dev team and AI Consulting team and are responsible for the technical stability of our platforms — fully remote, with a high degree of ownership.
• The core challenge: we develop software at high speed, use new technologies (AI agents, LLMs, modern toolchains), and must ensure that what we build runs reliably in production.

Senior Platform Engineer

• Du führst strukturierte Onboarding-Prozesse mit Kunden durch
• Du analysierst Geschäftsmodelle, Frameworks und bestehende Inhalte (z. B. Kurse, PDFs, Prozesse)
• Du gibst strukturiertes Kundenfeedback an die Produktentwicklung weiter
• Du führst Schulungen, Enablement-Calls und Demos durch
• Du begleitest Bestandskunden mit regelmäßigen Strategie- & Statusgesprächen
• Du überprüfst und steuerst die Arbeit von Werkstudent:innen im Prompting

Customer Success Manager – AI Platform, Consulting Clients

Senior Platform Engineer

Customer Success Manager – KI-Plattform, Beratungskunden