Tech Stack
AWSCloudJavaJavaScript.NETNode.jsPython
About the role
- Execute and implement complex solution designs leveraging AWS-optimized architectures at enterprise scale
- Deliver solutions for contact centers, specifically leveraging Amazon Connect
- Work closely with a Solution Architect to deliver successful contact center solutions
- Provide technical advisory support during business process reviews to identify customer requirements and processes
- Provide technical details and solutions for functional User Stories
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Hands-on development of a Solution Design, leveraging best practices and programming principles
- Lead a development team in distributing tasks and performing code reviews
- Deliver technical end user training and documentation
- Exercise independent judgment and take the lead technical role on enterprise level projects with minimal direction
Requirements
- Strong development background with proficiency in Python or Javascript
- Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
- Experience building integrations across multiple systems, REST APIs
- Knowledge of JSON format and related services
- Strong troubleshooting and debugging skills
- Experience with Cloudformation, and Lambda Integrations
- Experience implementing CI/CD or Infrastructure as Code
- Experience configuring Salesforce Service Cloud Voice and Amazon Connect solutions
- Experience with WFM, CRM, and contact center solutions (nice to have)
- Experience with communications protocols and APIs such as WebRTC and SIP (nice to have)
- Experience with Contact Flow implementation, Lex integration, and contact center routing (nice to have)
- Advanced knowledge of AWS services and cloud architecture (nice to have)
- Familiarity with Salesforce Service Cloud (nice to have)
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) (nice to have)
- AWS Cloud Practitioner Certification (nice to have)
- AWS Developer Associate Certification or Professional (nice to have)
- AWS Solution Architect Certification or Professional (nice to have)
- Salesforce Certified Administrator (nice to have)
- Salesforce Certified Platform Developer I (nice to have)