Netrix Global

Cloud Engineer

Netrix Global

full-time

Posted on:

Location Type: Office

Location: Pune • India

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Tech Stack

CloudDNSLinuxVMware

About the role

  • Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups
  • Administer, Monitor, and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper-V and VMware) and SANs
  • Monitor, manage, and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite, Evault, or similar) and assist in Disaster Recovery processes and procedures
  • Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments
  • Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments
  • Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs
  • Participate in on-call rotations, including weekends and after-hours support
  • Document configurations, procedures, and best practices; maintain accurate technical documentation
  • Participate in client onboarding, delivery, and internal continuous improvement initiatives
  • Follow documented Change and Problem Management processes for Netrix and its customers

Requirements

  • Bachelor’s degree in information technology or related field, or equivalent experience
  • 5-7 years of hands-on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper-V) and SAN and Backup
  • Hands-on experience and Advanced Skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper-V) and Storage (SAN)
  • Strong Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services
  • Hands-on experience with troubleshooting backup-related issues and restore operations
  • Basic Networking Skills to identify and troubleshoot server/virtualization network-related issues
Benefits
  • Comprehensive group benefits to meet the needs of you and your family
  • Flexibility and time off when you need it
  • Casual work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerLinux ServerVirtualizationStorage (SAN)Backup ManagementActive DirectoryDNSDHCPVMwareHyper-V
Soft Skills
customer servicecollaborationdocumentationproblem-solvingescalation management
Certifications
Bachelor’s degree in information technology