Netrix Global

Cloud Engineer

• The Cloud Engineer is responsible for managing Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments)
• Responding to alerts generated by monitoring and operational tools
• Assessing events that require investigation,
• Coordinating or performing initial remediation as needed
• Contribute to small-scale projects, ongoing tuning and optimization of monitoring and alerting systems
• Proactive maintenance activities such as patching and remediation to ensure platform stability, performance, and security
• Document configurations, procedures, and best practices; maintain accurate technical documentation
• Participate in client onboarding, delivery, and internal continuous improvement initiatives
• Follow documented Change and Problem Management processes for Netrix and its customers

Sales Engineer

• Serve as the primary technology advisor for customers, partners, and prospects
• Build strong, trusted relationships with C-level executives and senior business leaders
• Identify and address customer challenges, aligning technology solutions with business objectives
• Provide expert guidance on technology investments, ensuring alignment with industry best practices
• Shape the vision and roadmap for cybersecurity governance, risk, and compliance
• Shape the vision and roadmap for network, network security, and data center infrastructure
• Influence the development of new services and solutions to meet evolving market demands
• Partner with sales teams to effectively communicate the company’s capabilities and value proposition
• Assist in deal qualification, solutions, and closing by providing technical credibility and expertise
• Engage in pre-sales activities, including presentations, demonstrations, and proposal development
• Act as a recognized leader in Network Infrastructure and datacenter infrastructure
• Act as a recognized leader in cybersecurity GRC
• Represent the company at industry events, webinars, conferences, and partner engagements
• Develop thought leadership content such as whitepapers, blogs, and case studies

Senior Network Sales Engineer

Security Engineer

• Design, implement, and manage AWS cloud security solutions
• Develop and maintain security policies, procedures, and controls to protect the company's assets
• Monitor and respond to security incidents, investigating and mitigating threats and vulnerabilities
• Configure and manage AWS security services such as AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS Security Hub, AWS GuardDuty, and AWS CloudTrail
• Conduct risk assessments and security audits to identify and mitigate potential vulnerabilities
• Collaborate with development and operations teams to integrate security best practices into the software development lifecycle (SDLC)
• Stay updated on cloud security trends and AWS advancements, continuously proposing improvements to our security practices

Cloud Security Engineer

Network Engineer

• Support and troubleshoot network infrastructure devices such as routers, switches, firewalls, wireless access points, and controllers.
• Troubleshoot, diagnose, and resolve network, hardware, and software issues.
• Coordinate replacement or remediate faulty network hardware components when necessary.
• Work directly with users and internal teams to resolve connectivity and infrastructure-related issues.
• Monitor network and systems performance using centralized management and monitoring tools.
• Document configurations, procedures, and best practices; maintain accurate technical documentation.
• Participate in on-call rotations, including weekends and after-hours support.

• Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows/Linux Servers, Virtualization, Storage (SAN), and Backups
• Administer, Monitor, and Troubleshoot incidents for on-premises/hosted or cloud Windows/Linux Server and Hypervisor environments, including but not limited to Active Directory, DNS/DHCP, File/Print Services, and Virtualization platforms (Hyper-V and VMware) and SANs
• Monitor, manage, and troubleshoot backup jobs and restore requests across supported platforms (Veeam, Datto, Carbonite, Evault, or similar) and assist in Disaster Recovery processes and procedures
• Perform routine updates and upgrades on servers, storage, hypervisors, and backup environments
• Provide guidance and serve as an escalation point for TOC/NOC, Service Desk, and Systems Teams for both Netrix and customer environments
• Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs
• Participate in on-call rotations, including weekends and after-hours support
• Document configurations, procedures, and best practices; maintain accurate technical documentation
• Participate in client onboarding, delivery, and internal continuous improvement initiatives
• Follow documented Change and Problem Management processes for Netrix and its customers

Project Manager

• Lead the delivery of end-to-end services for key customers, ensuring the successful and timely implementation of services.
• Manage customer relationships, acting as the primary point of contact for all service-related matters.
• Work closely with project managers, technical teams, and other stakeholders to ensure that service objectives are met.
• Define and monitor key performance indicators (KPIs) and ensure that service delivery meets agreed standards.
• Ensure that services are delivered in accordance with contractual terms and SLAs, managing risks and issues that could affect delivery times or customer satisfaction.
• Identify areas for process improvement and lead initiatives to improve service delivery efficiency and customer satisfaction.
• Oversee the resolution of escalated customer issues or service errors, ensuring root causes are identified and corrective actions are implemented.
• Develop and deliver regular service performance reviews and reports for customers, providing visibility into service performance and opportunities for optimization.
• Lead and mentor service delivery teams, fostering a culture of continuous improvement and professional development.
• Collaborate with the sales team to identify opportunities to expand the service offering or increase sales of additional solutions.

Senior Project Manager

Sales Operations Manager

• Serve as the primary contact for Salesforce reporting and analytics across the sales organization
• Design, build, and maintain Salesforce reports and dashboards for sales leadership, sales managers, and cross-functional stakeholders
• Translate business requirements into actionable Salesforce reporting and insights
• Ensure consistent definitions of metrics, KPIs, and pipeline stages
• Own Salesforce data hygiene, accuracy, and integrity across leads, accounts, opportunities, and activities
• Implement and enforce data standards, validation rules, and best practices
• Monitor data quality and proactively identify and resolve issues
• Partner with sales teams to drive adoption of clean and consistent data entry
• Analyze existing sales processes and identify opportunities for efficiency, scalability, and automation
• Partner with sales leadership to document, refine, and improve sales workflows
• Support Salesforce configuration changes related to process improvements (fields, page layouts, automation, etc.)
• Assist with testing and rollout of new Salesforce features, tools, and enhancements
• Conduct ad hoc analysis on pipeline health, forecasting, conversion rates, and sales performance
• Provide actionable insights and recommendations to improve sales effectiveness and outcomes
• Support quarterly and monthly business reviews with accurate data and analysis
• Work closely with Sales, Marketing, Finance, and RevOps to align data, reporting, and processes
• Support new hire onboarding and ongoing Salesforce training for sales users

Sales Operations Specialist

Accounting Manager

• Overseeing the entirety of our accounting records
• Handling tax filings with BIR
• Managing the monthly salary process and payroll
• Proactively identifying and resolving potential compliance issues
• Maintaining regular communication with BIR and other government agencies to ensure compliance with all relevant regulations
• Collaborating with other teams to achieve common objectives
• Supervising local accounting third-party providers, including tax-related matters
• Coordinating local banking activities, including KYC procedures
• Serving as the primary point of contact for any local accounts payable issues

Accounting Associate

Human Resources

• Advise and coach managers on best practices for managing performance and resolving employee issues
• Conduct confidential investigations as required to ensure a respectful and safe working environment
• Identify opportunities for proactive training and coaching of managers to improve their people management capabilities
• Partner cross-functionally internationally to standardize global onboarding and offboarding processes and foster a consistent employee experience
• Manage the performance management cycle of goal-setting and employee feedback
• Identify, develop and deliver training on processes, best practices and management competencies
• Analyze trends and metrics to develop solutions, programs and policies
• Manage employee data & documentation as needed and serve as subject matter expert on HR policy and processes
• Identify automation and process improvement opportunities
• Extensive experience managing and optimizing timekeeping processes within an HRIS (preferably Paylocity), ensuring accurate payroll integration, compliance with labor regulations, and efficient workforce scheduling
• Proficient in administering and auditing leave management processes within an HRIS (preferably Paylocity), including PTO, FMLA, and other statutory leave programs, ensuring compliance and accurate tracking

HR Business Partner

Security Analyst

• Act as a senior member of the Security Operations Center (SOC), independently managing and resolving security incidents end-to-end
• Lead incident investigations, perform root cause analysis, and drive lessons learned and continuous improvement initiatives
• Collaborate with global security teams to develop and improve processes, tooling, and operational best practices
• Perform in-depth analysis of complex security logs, SIEM alerts, and correlated data to identify, assess, and remediate threats
• Maintain and enhance existing security tools, including creating and refining SIEM use cases and detection logic based on evolving threat intelligence
• Proactively identify risks, potential security gaps, and opportunities to strengthen the organization’s security posture
• Contribute to 24/7 SOC operations, ensuring effective monitoring, detection, and response coverage
• Mentor junior analysts and foster a collaborative, high-performing team culture.

Cloud Engineer

Senior Network Sales Engineer

Cloud Security Engineer

Network Engineer

Cloud Engineer

Senior Project Manager

Sales Operations Specialist

Cloud Security Engineer

Accounting Associate

HR Business Partner

Security Analyst II