Netrix Global

Security Engineer

• Support the execution of security initiatives implemented by the Netrix CISO Advisory Team in alignment with client’s organizational goals
• Provide subject matter expertise and guidance on best practices for perimeter security (identity protection, securing collaboration platforms, attack surface management), risk management, vulnerability management, end user awareness training and endpoint protection
• Assist with Third Party Risk Management programs including vendor risk assessments and onboarding
• Assist with client’s user awareness training programs through platforms KnowBe4 or similar
• Assist with planning and execution of Incident Response Tabletop Exercises in support of a client’s readiness to respond to security events
• Contribute to planning and execution for security tooling transitions across all client’s security stack
• Work alongside stakeholders to evaluate and improve the security posture of internal security controls and corporate architecture
• Collaborate with client teams on IT and security policy development and implementation

Security Advisor

Full-stack Engineer

• Design, develop, and maintain robust and scalable applications leveraging the power of Full stack development.
• Analyze and resolve complex technical issues, ensuring seamless and reliable communication.
• Integrate code with other systems and develop custom modules and functionalities to meet specific business needs.
• Participate in the design and architecture of our telephony solutions, ensuring they are efficient, secure, and future-proof.
• Work closely with other developers, system administrators, and stakeholders to deliver high-quality solutions.

Fullstack Engineer

Business Development Rep

• Owns the full sales cycle from prospecting to close and drive new business sales
• Work in collaboration with internal teams who actively support selling IT solutions
• Enhance sales collateral by providing input for effective slides/documentation
• Communicate client needs for new service offerings to internal teams
• Be an effective presenter experienced in delivering presentations

Business Development Executive

Account Executive

• Drive growth in Higher Education, K-12 and Charter school districts
• Own the full sales cycle from prospecting to close and drive new business sales
• Work in collaboration with internal teams who actively support selling IT solutions
• Communicate client needs for new service offerings to internal teams
• Effectively operate in a highly engaging entrepreneurial environment
• Develop and maintain key strategic relationships C-level and D-level contacts within the client organization
• Overall responsibility for new business development sales, including sales strategy, budget, and tactical action plan

Account Executive, Education Market

Account Manager

• Build and expand strategic relationships across multiple business units and executive levels.
• Position the organization as a key partner in clients’ digital transformation and technology initiatives.
• Develop and execute strategic account plans that drive solution adoption and portfolio expansion.
• Lead complex sales cycles from discovery through negotiation and close.
• Partner cross-functionally to deliver integrated, end-to-end solutions tailored to client needs.
• Maintain accurate pipeline forecasting and reporting aligned with revenue goals.
• Facilitate executive business reviews and quarterly business reviews (QBRs).
• Drive innovation and growth through strategic alignment and partnership development.

Strategic Account Manager

• Building strong, consultative relationships with key customer stakeholders
• Identifying upsell and cross-sell opportunities to expand Netrix services
• Developing strategic account plans aligned with customer business goals
• Collaborating with internal teams to ensure customer satisfaction and solution delivery
• Maintaining accurate account and pipeline data in Salesforce and other CRM tools
• Presenting tailored IT solutions that drive customer success and revenue growth
• Supporting marketing initiatives and participating in client events
• Monitoring customer satisfaction and retention metrics
• Staying current on market trends, competitive offerings, and emerging technologies
• Executes key account strategies under sales leadership guidance

Key Account Manager

• Lead and execute the business development strategies with TSD/Master Agency partnerships and new and existing referral partners
• Recruit and manage (new and existing) referral and resale partners (MSPs, VARs, trusted advisors and consultants) to promote the sales of Netrix’s service offerings
• Establish monthly cadence and QBRs with key partners (GTM initiatives, partnership alignment and status, escalation resolution, and pipeline review)
• Keep Netrix partner records in Netrix CRM (Salesforce) up to date at all times
• Support channel senior executives in negotiating new partnership contracts to establish mutually beneficial relationships
• Lead and run joint events with partners in collaboration with marketing, sales teams and other Netrix employees
• Develop sales enablement content for Netrix internal sales and for channel partners
• Train partners on key offerings and Go-To-Market solutions provided by Netrix
• Conduct account mapping, introductions and lead generating relationships with assigned partners to drive new opportunities and bookings
• Develop the right go-to-market strategy, behaviors, and goals both with partners and internal sales team
• Drive awareness through social channels and social selling to promote our program, our partners and joint solutions
• Develop and maintain accurate lead and opportunity pipeline in Netrix’s CRM (Salesforce)

Strategic Partnerships Manager

• Exceed measurable sales objectives and extend the Netrix brand within a targeted list of Higher Education K-12 and Charter schools districts
• Own the full sales cycle from prospecting to close and drive new business sales
• Work in collaboration with internal teams who actively support selling IT solutions
• Enhance sales collateral by providing input for creating effective slides/documentation capturing innovative ideas
• Communicate client needs for new service offerings to internal teams
• Be an effective presenter who is very experienced in delivering presentations that are well received by internal and external audiences
• Effectively operate in a highly engaging entrepreneurial environment with high achievers
• Communicate client expectations and provide support and insight

Business Development Manager – Higher Education, K12

• Owns the full sales cycle from prospecting to close
• Work in collaboration with internal teams supporting IT solutions selling
• Enhance sales collateral by providing innovative ideas for documentation
• Communicate client needs to internal teams for new service offerings
• Effectively present to both internal teams and external audiences
• Collaborate consistently with project teams

Business Development Manager

• Owns the full sales cycle from prospecting to close and drive new business sales
• Work in collaboration with internal teams who actively support selling IT solutions
• Enhance sales collateral by providing input for creating effective slides/documentation capturing innovative ideas
• Communicate client needs for new service offerings to internal teams
• Be an effective presenter experienced in delivering well-received presentations
• Operate in a highly engaging entrepreneurial environment with high achievers
• Work collaboratively with project teams in a consistent, equitable manner
• Communicate client expectations and provide support and insight

Sales

• Assist in the creation and maintenance of sales enablement materials (playbooks, battle cards, pitch decks, product sheets)
• Support onboarding and training programs for new sales hires
• Help manage the sales content library and ensure materials are up-to-date and easily accessible
• Coordinate with marketing to align messaging and ensure sales has the latest campaign assets
• Track and report on enablement program effectiveness using KPIs and feedback
• Participate in sales meetings and gather feedback to improve enablement initiatives
• Develop and manage onboarding and continuous learning programs for sales and client-facing teams
• Collaborate with sales leadership, marketing, and product teams to create and maintain enablement content (playbooks, competitive guides, product collateral)
• Own the development and delivery of training sessions
• Align sales enablement initiatives with overall strategy
• Provides tools, training, and resources to the sales team

Sales Enablement Specialist

Accounting Manager

• Adhere to accounting policies
• Reconcile accounts monthly to ensure accurate reporting and ledger maintenance
• Support month-end close and financial consolidation of affiliated entities
• Participate in monthly/annual financial close activities
• Participate in merger & acquisition activities
• Support annual financial audit by preparing and providing documentation to external auditors
• Work cross-functionally on contemplated business transactions to ensure relevant accounting issues are identified, debated, resolved, and appropriately documented in high quality technical accounting memos
• Support educational efforts on accounting and finance related issues, including new accounting guidance or new corporate policies

Technical Accounting Manager

Compliance

• Support the development and maintenance of GRC frameworks and policies
• Assist in compliance initiatives related to data privacy regulations (GDPR and other applicable laws)
• Maintain documentation for regulatory and internal compliance audits
• Conduct internal audits to assess adherence to policies and controls
• Prepare audit reports and track remediation activities
• Perform risk assessments for vendors and third-party service providers
• Monitor compliance with contractual and regulatory requirements
• Maintain a vendor risk register and ensure timely reviews
• Collaborate with procurement and business teams to evaluate vendor security posture
• Ensure vendors meet organizational security and compliance standards
• Assist in SOC 2 audit preparation and evidence collection
• Coordinate with external auditors and internal stakeholders during audit cycles

Governance, Risk, and Compliance Analyst

Cloud Engineer

• Design and deploy cloud infrastructures using AWS.
• Manage and optimize AWS resources to ensure efficiency and cost-effectiveness.
• Implement monitoring, logging, and alerting solutions to maintain infrastructure health.
• Develop and maintain automation scripts (IaC) for infrastructure management.
• Ensure data security and compliance with security policies and regulations.
• Collaborate with development teams to integrate applications into the cloud infrastructure.
• Perform troubleshooting and incident resolution in production environments.
• Stay updated with the latest trends and advancements in cloud technologies.
• Build a solid knowledge base on AWS Cloud Services and the cloud ecosystem.
• Educate clients of all sizes about the value proposition of Cloud Services.
• Attend training sessions for clients who are considering or are already using AWS.
• Collaborate with experienced cloud engineers to design and share knowledge of best practices among the AWS community.

Machine Learning Engineer

• Design, build, and optimize data workflows for Machine Learning and GenAI solutions in cloud environments.
• Develop and deploy Machine Learning and Generative AI (GenAI) models using AWS SageMaker.
• Create and manage data and model pipelines to improve the efficiency of AI and machine learning systems.
• Prepare and structure data for advanced AI and GenAI solutions.
• Ensure seamless integration of data and AI solutions within cloud architectures, including data security and governance aspects.
• Document and rigorously test models and workflows to meet accuracy and performance requirements.
• Monitor and enhance the performance of Machine Learning models and services in production.
• Manage Data Lake architectures, tailoring data to the needs of Machine Learning and GenAI workloads.

AWS Machine Learning Engineer - Pipeline

AWS Machine Learning Engineer

• Action Incidents and Service Requests tied to Administration, Management, Monitoring, and Troubleshooting of core technologies, Citrix, Windows Server, Active Directory, SAN Storage, Linux, and Virtualization across the customer stack
• Work with the Network Team to design/change WAN-based network requests
• Assist with LAN-based network provisioning, including existing DNS and VPN tunnel management
• Provide guidance and serve as a final escalation point for technical issues across Tier I Incident Analysts, Tier II Problem Engineers, Customer Care, and Customer Engineers
• Perform advanced problem analysis, issue trending, and outage management
• Works with different teams and the customer for problem determination and communicates directly with clients for resolution of systems, hardware, and software, and related infrastructure in the network environment per defined SLAs, within the company’s ticketing system
• Document system configurations, generate standard operating procedures, and follow best practices and maintain detailed technical documents
• Establish technical guidance for the delivery teams as required and coach technical staff where necessary
• Follow and participate in the Change Management and Problem Management process
• Accept assignments to assist or lead project-based work
• Participates in client onboarding, delivery/field projects, or internal projects to improve our services and complete special projects as assigned
• Work with vendors to resolve issues for customers with technical support contracts with said vendors
• Participate in on-call rotation and respond to system emergencies outside of regular business hours as needed
• Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients

Cloud Engineer II

• Design, build, and optimize data workflows for Machine Learning and GenAI solutions in cloud environments.
• Develop and deploy Machine Learning and Generative AI (GenAI) models using Azure Machine Learning (AML).
• Create and manage data and model pipelines to improve the efficiency of AI and machine learning systems.
• Prepare and structure data for advanced AI and GenAI solutions.
• Ensure seamless integration of data and AI solutions within cloud architectures, including data security and governance aspects.
• Document and rigorously test models and workflows to meet accuracy and performance requirements.
• Monitor and enhance the performance of Machine Learning models and services in production.
• Manage Data Lake architectures, tailoring data to the needs of Machine Learning and GenAI workloads.

Azure Machine Learning Engineer

Analyst

• Provide timely and accurate tier one technical support for Netrix clients through response to incoming calls, instant messaging, and email queues.
• Document incidents and requests reported from the client, the troubleshooting steps performed with their corresponding results accurately and simultaneously into the ITSM system of record.
• Monitor tickets generated by monitoring systems for critical infrastructure problems; perform troubleshooting to diagnose issues, and escalate issues following the proper escalation process.
• Monitor and enforce system security guidelines for all clients.
• Create user accounts and access rights for clients when applicable.
• Provide exceptional customer service to all clients.
• Proactively support and maintain effective user relationships by educating clients on system operations and applications.
• Utilize the Knowledge Base to research, resolve, and respond to incidents and requests received in a timely manner, in accordance to incident management processes.
• Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity.
• Manage the incident process for all open incidents by following up with assigned support personal and/or the affected user to ensure timely incident resolution and customer satisfaction.
• May include User Account Management projects/tasks as needed.
• May be requested to provide onsite support at customer location as required.
• Acquire and maintain knowledge of ITIL best practices for incident management.
• Participation in the proper onboarding and training of new employees.
• Write or update technical documentation to be included in the knowledge base for all team members supporting the client to benefit from knowledge acquired.
• Participate in team projects that enhance the quality of efficiency of the Service Desk.
• Absorb feedback from management, the Quality Assurance Program and monthly KPI metrics.
• Communicate problem trends and unresolved problems to other Service Desk staff and management, including escalation using the designated escalation process.
• Monitor Netrix corporate email regularly throughout the work shift to maintain current knowledge of internal and customer maintenance and outage scheduling, changes to processes and procedures and other distributed information.
• Regularly participate in Microsoft Teams discussion groups/Teams and contribute to the conversations.
• Collaborate with other Netrix support professionals to resolve client issues.
• Collaborate with client(s) and Netrix personnel for training and process improvement purposes.
• Keep an open mind, positive attitude and contribute to the team comradery to effectively meet goals and expectations.
• Work at least three holidays per year to provide required coverage of customer contact queues.
• Employees must use their personal mobile phone to utilize MFA to access Netrix systems.

Service Desk Analyst

• Design, implement, and manage AWS cloud security solutions
• Develop and maintain security policies, procedures, and controls to protect the company's assets
• Monitor and respond to security incidents, investigating and mitigating threats and vulnerabilities
• Configure and manage AWS security services such as AWS Identity and Access Management (IAM), AWS Key Management Service (KMS), AWS Security Hub, AWS GuardDuty, and AWS CloudTrail
• Conduct risk assessments and security audits to identify and mitigate potential vulnerabilities
• Collaborate with development and operations teams to integrate security best practices into the software development lifecycle (SDLC)
• Stay updated on cloud security trends and AWS advancements, continuously proposing improvements to our security practices
• Role can be remote/home office, with some travel required

Security Advisor

Fullstack Engineer

Business Development Executive

Account Executive, Education Market

Strategic Account Manager

Key Account Manager

Strategic Partnerships Manager

Business Development Manager – Higher Education, K12

Business Development Manager

Business Development Manager

Sales Enablement Specialist

Technical Accounting Manager

Governance, Risk, and Compliance Analyst

Cloud Engineer

AWS Machine Learning Engineer - Pipeline

AWS Machine Learning Engineer

Cloud Engineer II

Azure Machine Learning Engineer

Service Desk Analyst

Cloud Security Engineer