Train and assist customers (internal and external) with proper installation practices, including the use of all related products and services
Provide Project and Implementation Management Services for Mid-Market and Enterprise level Customer Implementations
Provide Train-the-Trainer Services
Provide Installation Services as required
Provide Technical Expertise for the Installation of 12v Netradyne Safety systems
Promote Best Practices and Standard Operating Procedures for vehicle specific installation services
Provide oversight for 3rd Party Installation Service Providers during assigned projects
Provide professional project management and sales support for assigned projects
Maintain professional customer service, frequent contact, and follow-up throughout the implementation
Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures
Track and escalate all installation-related blockers to facilitate issue resolution

Requirements

Proficient and Expert Knowledge of 12 & 24v vehicle systems
Improved Knowledge of Vehicle mounted Cameras, Monitors, Sensors
Detailed Vehicle Knowledge of Wiring and Installation Procedures
Impeccable Troubleshooting and Alternative Installation Service Management
Ability to provide Efficient and Creative Training and Implementation instruction
Deep knowledge of the transportation industry and in-cab product services
Vehicle Telematics (including RP12226, J1939 & OBDII)
Nice to Have:
PMP certification
Six Sigma (Yellow, Green, Black Belt) certification
Other industry certifications
Knowledge of NHTSA requirements

Benefits

Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
Generous PTO and Sick Leave
401(K) with generous company match
Disability, Life Insurance and Ancillary Benefits
And much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

12v vehicle systems24v vehicle systemsvehicle mounted camerasmonitorssensorswiring proceduresinstallation procedurestroubleshootingvehicle telematicsRP12226

Soft Skills

customer serviceproject managementtrainingimplementation instructioncommunicationproblem-solvingoversightcreativityattention to detailfollow-up

Certifications

PMPSix Sigma Yellow BeltSix Sigma Green BeltSix Sigma Black Belt