Netradyne

Field Engineer

• Lead a team of Service Engineers and Sr. Service Engineers to drive successful deployment
• Develop comprehensive performance management KPIs for internal field resources
• Partner with the Installation Partner Manager to maintain first-time quality success for contracted installations
• Manage field service execution, training, certification processes, and revenue generation
• Bridge the gap between pre-sales and post-sales activities

Field Engineering Manager

Engineer

• Train and assist customers (internal and external) with proper installation practices, including the use of all related products and services
• Provide Project and Implementation Management Services for Mid-Market and Enterprise level Customer Implementations
• Provide Train-the-Trainer Services
• Provide Installation Services as required
• Provide Technical Expertise for the Installation of 12v Netradyne Safety systems
• Promote Best Practices and Standard Operating Procedures for vehicle specific installation services
• Provide oversight for 3rd Party Installation Service Providers during assigned projects
• Provide professional project management and sales support for assigned projects
• Maintain professional customer service, frequent contact, and follow-up throughout the implementation
• Contribute to the development of technical documentation, standard operating procedures, troubleshooting guides, and online support content related to vehicle-specific installation processes and procedures
• Track and escalate all installation-related blockers to facilitate issue resolution

Field Engineering Manager

Services Engineer