Netomi

Principal Account Strategist

Netomi

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Lead

About the role

  • Act as the principal on-the-ground navigator within large, complex, and often siloed enterprise customer organizations to identify, engage, and secure commitment from all critical stakeholders, executives, and departmental leaders.
  • Take ownership of the customer relationship and drive deep account penetration by developing, championing, and executing a multi-year, technical and business-aligned roadmap for AI deployment and expansion.
  • Ownership over the financial health, expansion, and long-term commercial structure of the account.
  • The hands-on, executive responsibility for structuring, driving, and governing the complex implementation roadmap.
  • Design and lead the implementation of the Netomi solution as a comprehensive program, coordinating technical, product, and business activities both internally and with the customer's teams to ensure aggressive delivery and demonstrable ROI.
  • Translate complex AI capabilities and performance data into clear, compelling narratives that resonate with and drive decision-making among multiple, competing executive stakeholders and departmental heads.
  • Proactively identify internal roadblocks and competing priorities within the customer's organization.
  • Identify and convert new use cases, departments, and lines of business into expansion opportunities, securing the resources and internal consensus needed to scale the Netomi platform across the entire enterprise.
  • Serve as the primary advocate for the customer's long-term strategic needs and priorities, ensuring internal product and engineering roadmaps align with the highest-value enterprise requirements.
  • Serve as the primary, executive-facing leader for the account. Design, create, and deliver compelling, high-impact strategic decks and presentations to C-level and senior executive audiences, focusing on clarity, persuasion, and a clear call to action.
  • Craft the end-to-end AI program roadmap and execution strategy for the enterprise account, including defining project milestones, technical deliverables, and success criteria, acting as the ultimate authority to overcome implementation barriers.
  • Take full accountability for the account's commercial health, proactively navigating and figuring out expansion opportunities (upselling/cross-selling), structuring agreements, and leading the entire renewal process to ensure high retention and growth.
  • Utilize superior negotiation, persistence, and problem-solving skills to overcome political, commercial, or resource-based obstacles, clearing the path for the delivery team.
  • Translate complex AI capabilities and performance data into clear, concise, and business-value-focused insights for executive stakeholders.

Requirements

  • 7+ years of demonstrated experience in a highly strategic, client-facing, Individual Contributor role (e.g., Principal/Senior Solutions Consultant, Strategic Account Director, Enterprise Program Manager, Strategic Advisor, Strategic Account Manager) in enterprise B2B SaaS or consulting.
  • Proven track record of managing and influencing enterprise-scale programs without having direct management authority over the day-to-day delivery personnel (e.g., managing implementation via dedicated CSMs/Technical Leads).
  • Expert-level ability to conceptualize, structure, and deliver executive-grade presentations (decks) that lead with the recommendation, are data-driven, and clearly articulate business impact and risk mitigation.
  • Proven success in driving commercial outcomes including leading large enterprise contract renewals, upsells, and defining long-term client financial roadmaps.
  • Proven track record of navigating Fortune 500-level organizations (e.g., Financial Services, Airlines, etc.) to achieve results, specifically managing highly fragmented, siloed environments with multiple executive sponsors and competing priorities.
  • Exceptional executive communication and influencing skills without direct authority; the ability to not take no for an answer and to maintain composure and confidence when presenting to senior leaders.
  • Deep understanding of CX (Customer Experience) and/or Contact Center operations and the business value AI/Generative AI solutions deliver in this space.
  • Strong technical acumen—comfortable discussing complex API integrations, data flows, and conversational AI model training with customer technical teams.
  • Ability to travel frequently (up to 40-50%) to client sites to conduct strategic workshops and drive program execution.
  • Bachelor's degree in Business, Computer Science, or a related field; MBA or advanced degree is a plus.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI deploymentprogram managementexecutive presentationscontract renewalsupsellingAPI integrationsdata flowsconversational AIfinancial roadmapstechnical deliverables
Soft Skills
negotiationproblem-solvingexecutive communicationinfluencingstrategic thinkingrelationship managementpersuasionaccountabilityadaptabilitycomposure
Certifications
Bachelor's degreeMBAadvanced degree