Netomi

People Operations

• Define and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectory
• Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture
• Build, mentor, and scale a high-performing People/HR team
• Own global hiring strategy across technical, GTM, and G&A functions
• Build scalable recruiting processes, employer branding, and talent pipelines
• Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes
• Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience
• Shape and evolve Netomi’s culture to support high performance, inclusion, and innovation
• Drive employee engagement, retention, and experience initiatives
• Design and implement feedback mechanisms (surveys, listening programs) and action plans
• Champion diversity, equity, and inclusion across the organization
• Design and implement performance management frameworks aligned with company goals
• Build leadership development and succession planning programs
• Enable managers with tools and training to effectively lead teams
• Drive learning & development initiatives across all levels
• Develop and manage competitive compensation and benefits programs
• Partner with Finance and Legal on equity compensation strategy and benchmarking
• Ensure alignment of rewards with performance and company objectives
• Build and scale HR processes, policies, and systems to support a growing global workforce
• Ensure compliance with employment laws and regulations across jurisdictions
• Oversee HRIS, people analytics, and reporting to drive data-informed decisions
• Manage employee relations and provide guidance on complex HR matters
• Support global expansion, including hiring, compliance, and cultural integration across regions
• Build scalable processes for managing a distributed and remote-first workforce
• Collaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs
• Partner with leadership on change management, restructuring, and scaling initiatives

VP, Head of People

Revenue Operations

• Lead the end-to-end forecasting process across bookings, renewals, and retention in partnership with Sales, Finance, Customer Success, Services, and Marketing leadership
• Build and maintain clear forecasting methodologies, reporting standards, and inspection processes that improve predictability and decision making
• Deliver executive level insights on forecast risk, upside, key trends, and performance drivers
• Support annual planning, capacity modeling, and scenario analysis to inform growth and investment decisions
• Partner with GTM leadership to design territory and coverage models aligned to market opportunity, customer segments, and business priorities
• Lead annual quota-setting and in-year quota management processes
• Monitor attainment trends and recommend adjustments to improve performance, fairness, and coverage efficiency
• Own pipeline reporting and health analytics across regions, segments, and stages
• Build dashboards and KPIs that give leadership clear visibility into funnel performance, conversion rates, sales cycle trends, renewals, expansion, and rep productivity
• Partner with Sales and Marketing leadership to drive disciplined weekly, monthly, and quarterly pipeline review cadences
• Translate data into actionable recommendations that improve pipeline generation, conversion, and overall GTM execution
• Partner with Customer Success, Delivery and Services leaders to improve visibility into renewals, customer health, churn risk, and expansion opportunity
• Help define and operationalize metrics that connect implementation quality, time-to-value, and service delivery performance with long-term retention outcomes
• Support consistent lifecycle reporting and analysis that informs retention strategy and customer growth planning
• Serve as a senior business owner for CRM and the broader GTM systems ecosystem, including tooling that supports forecasting, pipeline management, customer success, and reporting
• Improve data quality, process design, workflow automation, and system governance across the revenue organization
• Partner with IT, Finance, and business stakeholders to ensure systems support scalable, efficient, and well-documented operating processes
• Drive standardization across core GTM workflows, from opportunity management to renewals reporting and services coordination
• Lead and develop a high performing RevOps team across analytics, process, systems, and planning
• Act as a trusted partner to GTM and company leadership, helping translate strategy into measurable operating plans
• Build strong cross-functional alignment and establish operating rhythms that improve accountability and execution
• Support executive reporting, board preparation, and key strategic initiatives related to revenue performance and GTM effectiveness

Senior Director of Revenue Operations

Solutions Engineer

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions
• Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption
• Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment
• Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO
• Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments
• Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates
• Ensure a smooth technical hand-off to CS and Delivery teams
• Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP)
• Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes
• Ensure solutions are aligned with best practices for performance, security, and scalability
• Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks)
• Enable partners to independently execute POCs and implementations over time
• Standardize best practices to scale partner-led technical delivery
• Represent Netomi in partner and customer engagements as a technical expert
• Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations
• Provide feedback to Product and Engineering teams based on partner and customer insights

Partner Solutions Architect

Manager

• Design and orchestrate end-to-end training and certification programs for partners
• Deliver engaging enablement sessions, workshops, and onboarding programs
• Build scalable curricula that drive partner proficiency in Netomi’s CX and AI platform
• Continuously refine programs based on feedback and performance gaps
• Drive awareness and adoption within top-tier partners
• Ensure Netomi is top-of-mind and embedded (“sticky”) within partner teams
• Facilitate pilot programs and support early-stage deployments with partners
• Act as a key connector between partners and internal teams
• Clearly communicate the economic value and ROI of Netomi solutions to partners
• Help structure and promote certifications, incentives, and growth pathways
• Support partner-led opportunities across strategic accounts
• Own program operations including scheduling, tracking, reporting, and certification progress
• Navigate complex organizations and internal stakeholders to drive execution
• Identify enablement gaps and proactively implement solutions
• Work through ambiguity and remove friction to keep programs moving forward

Partner Enablement Manager

• Manage end-to-end employee lifecycle processes including onboarding, offboarding, and internal transitions
• Maintain accurate employee records and ensure data integrity across HR systems
• Serve as a first point of contact for employee queries related to HR policies, benefits, and processes
• Support documentation, letters, and HR-related communications
• Coordinate and deliver seamless onboarding experiences for new hires
• Partner with hiring managers and cross-functional teams to ensure successful employee integration
• Support employee engagement initiatives, events, and programs
• Manage and maintain HRIS and other HR/People systems
• Generate reports and dashboards to support People analytics and decision-making; ensure data accuracy, confidentiality, and compliance
• Ensure compliance with local labor laws and company policies
• Support audits, documentation, and regulatory requirements
• Assist in updating and maintaining employee handbook and relevant HR policies
• Support administration of compensation and benefits programs
• Partner with Finance on payroll inputs, ad-hoc audits, and reporting
• Assist with benefits enrollment and employee queries
• Support recruiting operations including interview scheduling, candidate communication, and offer coordination
• Partner with Talent Acquisition to ensure a smooth candidate experience
• Assist in implementing People programs and process improvements; contribute to building scalable processes and documentation
• Support day-to-day HR operations, including onboarding, offboarding, and employee lifecycle administration
• Maintain and proactively audit employee data in HR systems, ensuring accuracy and confidentiality
• Assist with monthly and ad-hoc HR reporting and analytics (headcount, attrition, compensation tracking/changes, etc.)
• Partner with the HR Generalist on employee relations, policies, documentation, and compliance initiatives
• Coordinate and support key HR processes such as performance reviews, benefits administration, and internal communications
• Respond to employee inquiries and provide a high level of service and support
• Help schedule candidate interviews for the North America team to support our hiring needs
• Support cross-functional, global operational initiatives led by the HR team (L&D initiatives, All Hands, etc.)

HR, People Operations Specialist

General Counsel

• Lead key areas of corporate legal strategy, governance, and legal operations at Netomi
• Collaborate closely with the executive leadership team on strategic transactions and board matters
• Scale the company’s legal infrastructure through operational excellence
• Draft, review, and negotiate commercial agreements, including SaaS contracts, MSAs, NDAs, and vendor agreements
• Advise on product-related legal issues, including data usage, AI governance, and regulatory considerations
• Support compliance with data privacy laws and emerging AI regulations
• Own the legal aspects of cap table management and corporate ownership structure
• Manage equity incentive plans, stock option and RSU programs, and equity administration
• Oversee subsidiary governance and global entity structure
• Partner with Business Operations, Finance, and leadership on investor communications and fundraising prep

Corporate Counsel

Director

• Design and execute a comprehensive channel enablement strategy aligned with partner and revenue goals
• Partner closely with the VP of Alliances, Partners & Channels to prioritize partner segments and marketplace motions
• Serve as a key driver of cloud marketplace success (AWS, Azure, GCP), enabling partners to transact and scale through these ecosystems
• Build enablement programs that support co-sell readiness, marketplace listings, and private offer execution
• Understand and operationalize the requirements to unlock partner-driven and customer committed cloud spend
• Partner with Alliances and GTM to accelerate pipeline and revenue through marketplace channels
• Ensure partners can effectively articulate Netomi’s value proposition and execute within marketplace frameworks
• Identify friction points in partner-led deals and resolve them systematically
• Create scalable enablement assets including playbooks, pitch decks, demo scripts, and certification materials
• Partner with Marketing, Partner Enablement, GTM, and Solutions Engineering to ensure consistency in messaging and materials
• Support partners in active deals, particularly those involving marketplace transactions and co-sell motions
• Identify enablement gaps through partner and field feedback
• Partner with Sales and Solutions teams to ensure alignment in joint GTM execution
• Define and track key enablement metrics (e.g., partner activation, certification rates, marketplace pipeline, sourced/influenced revenue)
• Measure effectiveness of enablement programs and continuously optimize
• Report on partner readiness and marketplace impact to leadership

Channel Co-Sell Director

Backend Engineer

• Architect and implement clean, modular, and scalable backend services using Java, Spring Boot, and modern microservice principles.
• Design efficient database schemas and write optimized queries for RDS (MySQL/PostgreSQL) and, optionally, NoSQL databases like Elasticsearch, MongoDB, or DynamoDB.
• Integrate Kafka or RabbitMQ to build robust and loosely-coupled event-driven architectures.
• Architect and implement scalable, secure, and reliable data pipelines using modern data platforms (e.g., Spark, Databricks, Airflow, Snowflake, etc.).
• Develop ETL/ELT processes to ingest data from various structured and unstructured sources.
• Perform Exploratory Data Analysis (EDA) to uncover trends, validate data integrity, and derive insights that inform data product development and business decisions.
• Collaborate closely with data scientists, analysts, and software engineers to design data models that support high-quality analytics and real-time insights.
• Profile and tune backend performance across databases, APIs, and infrastructure.
• Write clean, maintainable code with comprehensive unit and integration tests to ensure reliability and stability.
• Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.

Backend Engineer II – Data Platform

• Receive incident reports from various sources such as monitoring tools, users, or other IT teams. Ensure that all incidents are properly documented, including details such as the nature of the incident, affected systems, and initial assessment of impact.
• Categorize incidents based on their nature, severity, and impact on business operations. Prioritize incidents according to predefined criteria, considering factors such as criticality, urgency, and potential business impact.
• Act as the central point of contact for all stakeholders involved in incident management. Coordinate with various teams, including support teams, technical specialists, and management, to ensure timely resolution of incidents. Provide regular updates to stakeholders on the status of ongoing incidents, including progress made and expected resolution times.
• Facilitate the resolution of incidents by providing support and guidance to technical teams. Ensure that appropriate resources are allocated to address incidents based on their priority and complexity. Monitor the progress of incident resolution activities and escalate as necessary to meet SLAs or restore service within agreed timeframes.
• Conduct thorough post-incident reviews to identify root causes and contributing factors. Document lessons learned and recommendations for process improvements to prevent recurrence of similar incidents. Generate incident reports and metrics to track performance, analyze trends, and identify areas for improvement.
• Continuously review and refine incident management processes and procedures to enhance efficiency and effectiveness. Implement best practices and industry standards to improve incident response capabilities. Provide training and guidance to team members and other stakeholders to ensure adherence to incident management policies and procedures.

Incident Manager

Engineer

• Own the incident lifecycle: detection, triage, escalation, resolution, and postmortems
• Act as the central command during major incidents (war rooms, stakeholder updates)
• Define and enforce SLAs/SLOs, incident severity frameworks, and runbooks
• Collaborate with Engineering, ML, and Integrations teams to resolve issues quickly
• Monitor system health across integrations (agent desks, LLMs, ASR/TTS pipelines)
• Drive root cause analysis (RCA) and preventive actions
• Improve observability, alerting, and incident tooling
• Maintain clear internal and customer-facing communication during incidents

Incident Engineer

• System Design & Development: Architect and implement clean, modular, and scalable backend services using Java, Spring Boot, and modern microservice principles.
• Database Management: Design efficient database schemas and write optimized queries for RDS (MySQL/PostgreSQL) and, optionally, NoSQL databases like Elasticsearch, MongoDB, or DynamoDB.
• Messaging & Event-Driven Systems: Integrate Kafka or RabbitMQ to build robust and loosely-coupled event-driven architectures.
• Caching Strategies: Leverage Redis or Memcached to implement high-performance caching strategies for scalable and low-latency systems.
• Distributed Systems: Contribute to the design of distributed, resilient systems that can handle high throughput and concurrency.
• Performance Optimization: Profile and tune backend performance across databases, APIs, and infrastructure.
• Testing & Code Quality: Write clean, maintainable code with comprehensive unit and integration tests to ensure reliability and stability.
• Startup Environment: Thrive in an agile, collaborative environment and take ownership of end-to-end feature delivery.

SDE II – Backend

Frontend Engineer

• Ownership of key UI modules
• Own front-end build and test systems
• Ensure the technical feasibility of UI/UX designs and implement them.
• Translating designs and wireframes into high-quality code
• Building reusable components and front-end libraries for future use
• Working with Backend, Data Science and DevOps engineers for API implementation and design.
• Optimize UI application for optimal performance and scalability

SDE I – Frontend

Product Manager

• Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts.
• Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules.
• Partner with Engineering to create standardized patterns for:
• authentication + secrets,
• environment parity,
• schema validation + compatibility versioning,
• reliable execution + rollback.
• Partner with Data Science/QA to define test harnesses and release gates that cover:
• multi-turn conversational flows,
• tool-call success/failure scenarios,
• latency and load behavior,
• safety/guardrail compliance.
• Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.