Netomi

Implementation Specialist

• Own the implementation lifecycle for enterprise customers during the POC phase — from discovery through deployment.
• Scope and design POCs, providing detailed effort estimations, timelines, and integration strategies.
• Lead discovery and architecture discussions with customers and cross-functional Netomi teams.
• Perform complex configuration, API integrations, and troubleshooting of Netomi’s AI solutions.
• Ensure all project and process documentation is accurately maintained in centralized repositories.
• Collaborate with internal teams to drive seamless deployment and post-launch success.
• Lead strategic business discussions, articulating Netomi’s value proposition and ROI.
• Use data analytics to deliver insights that optimize customer AI performance and satisfaction.
• Proactively monitor customer health and create improvement and optimization plans.
• Partner with Customer Success to transition accounts smoothly post-POC.
• Identify and implement efficiency improvements in project delivery processes.
• You’ll play a key role in shaping how enterprises experience AI automation — influencing both our product roadmap and customer success outcomes.

Senior Implementation Consultant – Enterprise POCs

Android Engineer

• Design and develop advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Write clean, maintainable, and well-documented code.
• Optimize application performance and ensure scalability.
• Stay up-to-date with new Android development trends, technologies, and best practices.
• Help maintain code quality, architecture, and automation.
• Unit-test code for robustness, including edge cases, usability, and general reliability.

Android Developer – Contract

• Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM).
• Lead Discovery calls with customers and cross functional team.
• Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design.
• Serves as solution architect on moderate to complex projects requiring integration with multiple products.
• Performs complex configuration, troubleshooting of Netomi’s solution(s).
• Ensure Project/Process Documentation on the centralized repository.
• Participates in reviews(as and when required) with the customers and provide guidance regarding best practices.
• Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment.
• Leads business discussions regarding Netomi’s value proposition at different levels of customer organization.
• Strong on data analytics and providing insights to the customer.
• Focus on driving efficiency in project delivery through initiatives.
• Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent.

Senior Implementation Consultant

SDET

• Testing of AI based conversational products
• Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
• Providing a high level of data quality awareness across multiple teams
• Evaluating and identifying where enhancements in accuracy of models are required
• Detailed testing feedback preparation to help the team to improve AI models

SDET II

Solutions Engineer

• Define the end-to-end architecture for the voice AI/IVR solution (integrating ASR, NLU, text-to-speech, call flows) and ensure it meets enterprise standards for security, resiliency, and performance. Provide oversight on the Amazon Connect configuration, call routing, and integration with third-party voice services.
• Serve as the senior technical advisor across teams, reviewing and validating implementation approaches. Identify any design gaps or bottlenecks in the voice pipeline (e.g. audio encoding, network routing) and recommend improvements.
• Proactively troubleshoot and resolve complex issues affecting voice quality or latency in calls (e.g. audio clarity, echo, delays). Optimize SIP trunking and AudioCodes SBC configurations to ensure high call clarity and minimal lag.
• Establish technical best practices for IVR and conversational AI (error handling, retry logic, logging). Ensure the solution adheres to compliance and quality standards (e.g. telephony regulations, data privacy, uptime SLAs).
• Work closely with the core engineering team, product manager, and vendors (AWS, Deepgram, etc.) to address technical issues. Coordinate with vendor support (AWS/Amazon Connect, telephony carriers) for advanced troubleshooting or escalations.

Senior Conversational IVR Solution Architect

Infrastructure Engineer

• Voice Network Analysis: Analyze the telephony architecture to pinpoint causes of poor audio quality or delays.
• Quality Optimization: Implement or recommend optimizations for voice traffic.
• SIP/Telephony Configuration: Review and fine-tune SIP transfer setups and telephony integration.
• Vendor Collaboration: Engage with external telephony providers or AWS support as needed.
• Documentation & Knowledge Transfer: Document changes made to voice network settings and mentor the internal team.

Voice/Telephony Infrastructure Specialist

Technical Program Manager

• Program Leadership: Own the IVR deployment roadmap and timeline – define project milestones, deliverables, and success criteria for go-live. Be responsible for the overall program execution, from final testing through rollout. This includes defining the IVR launch strategy and managing its execution across teams.
• Cross-Functional Coordination: Coordinate daily/weekly workflows between the core technical team, integration consultants, project managers, and the product/partner manager. Ensure clear communication of priorities, dependencies, and issue status across all stakeholders. Act as the liaison between technical engineers and non-technical stakeholders to align technical solutions with business requirements.
• Issue Tracking & Resolution: Implement a robust process for tracking outstanding technical issues (voice quality anomalies, latency, call routing failures, etc.) and project tasks. Facilitate rapid problem-solving by bringing the right people together to address blockers. Provide oversight so that critical issues are resolved or mitigated before launch.
• Stakeholder Communication: Regularly report on project status to internal leadership and the client. Communicate risks, changes, or delays proactively, along with action plans. Manage expectations and ensure the client’s requirements and experience goals are being met.
• Quality & Readiness Assurance: Work with QA teams to ensure comprehensive end-to-end testing of the voice IVR (call flows, ASR accuracy, TTS quality, failover scenarios). Oversee user acceptance testing and any pilot or beta releases. Verify that all operational runbooks, support plans, and monitoring are in place for a smooth go-live.

Senior Technical Program Manager – Voice/IVR Deployment

DevOps Engineer

• Design, deploy, and manage Kubernetes clusters; configure RBAC and optimize cluster performance.
• Build, maintain, and enhance CI/CD pipelines using Jenkins, ArgoCD, Spinnaker, or similar; automate deployment processes.
• Develop, maintain, and optimize Helm charts; ensure proper versioning and deployment strategies.
• Integrate and manage service meshes (Istio, Linkerd) for service discovery, load balancing, secure communication, observability, and traffic management.
• Write and maintain automation scripts in Python, Ruby, or Golang for infrastructure provisioning, monitoring, and debugging.
• (Bonus) Implement chaos engineering principles to test and improve system reliability; simulate failures and measure resilience.