Netomi

People Operations

• Manage end-to-end onboarding and offboarding processes.
• Ensure a seamless new hire experience from offer acceptance through onboarding.
• Maintain accurate employee records and HR documentation.
• Coordinate employee confirmations, promotions, transfers, and exits.
• Conduct exit interviews and identify improvement opportunities.
• Maintain employee data in HRIS and ensure data accuracy.
• Support payroll by coordinating attendance, leave, reimbursements, and employee changes.
• Administer employee benefits, insurance, and wellness programs.
• Ensure compliance with labor laws, company policies, and statutory requirements.
• Draft and maintain HR policies, SOPs, and process documentation.
• Respond to employee HR-related queries.
• Coordinate performance review cycles.
• Manage performance systems such as Lattice.
• Track goal-setting, reviews, and development plans.
• Prepare performance dashboards and HR analytics.
• Support managers during appraisal and promotion cycles.
• Coordinate new hire orientation and onboarding programs.
• Manage the company learning calendar.
• Organize internal and external training programs.
• Coordinate leadership development initiatives.
• Track mandatory compliance training completion.
• Maintain training records and learning metrics.
• Gather employee feedback to continuously improve learning programs.
• Plan and execute employee engagement initiatives.
• Coordinate employee recognition and rewards programs.
• Conduct employee surveys and analyze feedback.
• Support wellness initiatives and culture-building activities.
• Organize company events, town halls, and celebrations.
• Drive onboarding buddy and mentoring programs.
• Prepare monthly HR dashboards.
• Track key people metrics including headcount, attrition, retention, diversity, engagement, learning completion, and performance review completion.
• Provide insights and recommendations using HR data.
• Ensure HR documentation complies with applicable laws and company policies.
• Maintain employee files and audit readiness.
• Support internal and external HR audits.
• Assist with policy rollouts and compliance initiatives.

People Operations Specialist

DevOps Engineer

• Serve as the primary technical and delivery leader responsible for transforming enterprise customer requirements into production-grade Agentic AI solutions.
• Partner directly with customers to understand their business processes, design scalable AI-powered workflows, lead end-to-end implementations, and ensure successful deployments that deliver measurable business outcomes.
• Own the complete customer deployment lifecycle—from discovery and solution design to implementation, quality assurance, go-live, and continuous optimization.
• Work closely with Customer Success, Product, Engineering, Integration Engineers, and QA teams while acting as a trusted advisor to enterprise stakeholders throughout their AI transformation journey.

Lead – Agentic AI Forward Deployment Engineering

Executive Assistant

• Manage complex, high-volume calendars across multiple executives, including scheduling, prioritization, and conflict resolution
• Coordinate internal and external meetings across time zones, ensuring alignment and efficiency
• Prepare executives for meetings with relevant context, materials, and follow-ups
• Handle travel coordination, expense management, and logistics for executive activities
• Track and manage action items, ensuring timely follow-up and execution
• Support day-to-day administrative needs with a high level of accuracy and responsiveness
• Serve as a key point of coordination across teams, helping drive alignment and communication
• Partner with stakeholders across HR/Operations, Finance, Partnerships & Channels, and GTM to ensure priorities move forward
• Support planning and execution of internal meetings, offsites, and key initiatives
• Anticipate executive needs and proactively address issues before they arise
• Navigate shifting priorities and ambiguity with flexibility and sound judgment
• Operate with urgency while maintaining attention to detail and quality
• Handle sensitive information with the highest level of confidentiality and professionalism
• Serve as a trusted partner to executives in managing internal and external communications

Data Analyst

• Own enterprise client onboarding for agentic AI implementations, including data analysis, topic clustering, coverage planning, and workflow/action design
• Design, implement, and optimize prompts, conversation flows, agent logic, and knowledge configurations for production AI agents
• Deliver AI solutions end-to-end, from solution design through UAT, production launch, and post-go-live optimization
• Own post-launch AI performance at the client level, driving improvements in containment, resolution quality, and handoff reduction
• Analyze conversation data, quality signals, and DSAT drivers to identify root causes and optimization opportunities
• Implement iterative improvements across prompts, workflows, actions, guardrails, and knowledge bases based on data and evaluation results
• Collaborate with AI Quality & Evaluation teams to validate response accuracy, conversation quality, and regression risk
• Partner with Client Analytics and ML-Ops teams to act on insights, platform changes, and production issues
• Mentor junior analysts and engineers through design reviews, solution feedback, and applied AI best-practice guidance

People Operations Specialist

Lead – Agentic AI Forward Deployment Engineering

Executive Assistant

Senior Data Analyst