Service Manager – Team Lead, Cloud Platform Operations
Netlution GmbH
full-time
Posted on:
Location Type: Remote
Location: Germany
Visit company websiteExplore more
Job Level
About the role
- Provide functional leadership for a team of up to 10 colleagues
- Ensure duty scheduling (5x8 and 7x24 on-call coverage)
- Act as the central point of contact for the customer
- Responsible for meeting SLAs and KPIs
- Lead monthly service reviews and present status reports
- Serve as the escalation point for major incidents
- Oversee the transition of new services into steady-state operations
- Ensure documentation and playbooks/runbooks are kept up to date
Requirements
- Willingness to undergo security screening Ü2 (SÜ2)
- Business-fluent German and English
- Several years of experience in IT Service Management (ITIL)
- Experience providing functional leadership for operational teams
- Strong technical understanding of Kubernetes (K8s), container technologies, and API architectures
- Experience with cloud infrastructures (e.g., OpenStack, Gardener) and monitoring tools (Prometheus, Grafana)
- Proficient with ticketing systems and reporting tools
Benefits
- Permanent employment contract
- Attractive compensation
- Training and professional development opportunities
- Hybrid and fully remote work options
- Company-provided PC equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Kubernetescontainer technologiesAPI architecturescloud infrastructuresOpenStackGardenermonitoring toolsPrometheusGrafanaIT Service Management
Soft skills
functional leadershipcommunicationescalation managementteam managementcustomer servicereportingdocumentationschedulingincident managementpresentation
Certifications
ITIL