Permit Administrator II
Harrison Associates
Technical Help Desk Representative
Netfor, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida, Illinois, Iowa, Kentucky, Minnesota, Missouri, Nevada, New Jersey, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
Tech Stack
AndroidMacOS
About the role
- Answer inbound customer calls and provide timely, accurate assistance via phone
- Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software)
- Follow step-by-step processes to guide customers or escalate issues to clients
- Document customer interactions clearly and professionally
- Deliver outstanding customer service to earn positive feedback
- Participate in 2–3 weeks of training (Monday–Friday, 1st shift)
- Work 32–40 hours/week on 1st or 2nd shift, 5 days/week (weekends required after training)
Requirements
- Strong verbal and written communication skills
- Ability to type at least 35 words per minute
- Comfortable multitasking (talking, typing, and navigating systems)
- Reliable, punctual, and professional under pressure
- Basic familiarity with Windows operating systems and Microsoft Office 365
- Experience troubleshooting Windows, printers, or networking is a plus
- Preferred: At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited
- Must own a Windows desktop or laptop (Windows 10 or higher)
- Minimum RAM 8GB (16GB preferred)
- Processor: Intel i5 9500, Ryzen 3 3100, or better
- SSD 256GB+ with at least 100GB free
- USB headset for call taking (or ability to purchase prior to first day)
- Dedicated work space, free from distractions and background noise
- Must reside in one of the following states: Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Nevada, New Jersey, or Texas
- Legally authorized to work in the United States; Netfor will not sponsor work visas
- Will verify PC specifications before any job offer
Benefits
- Generous PTO (up to 76.96 hours/year in year one)
- 401(k)
- Health insurance
- Dental insurance
- Vision insurance
- Training, mentoring, and career growth opportunities
- Opportunities for advancement, promotions, and special client projects
- 100% Remote (Work from Home)
- Networking with the vibrant business community in Indianapolis
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingWindows operating systemsMicrosoft Office 365point-of-sale systemshardwaresoftwaretypingnetworkingcustomer servicetechnical support
Soft skills
verbal communicationwritten communicationmultitaskingreliabilitypunctualityprofessionalismcustomer serviceproblem-solvingattention to detailadaptability
Certifications
A+CompTIA
