Netfor, Inc.

Technical Help Desk Representative

Netfor, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, Illinois, Iowa, Kentucky

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Salary

💰 $16 per hour

Job Level

Mid-LevelSenior

Tech Stack

AndroidMacOS

About the role

  • Answer inbound customer calls and provide timely, accurate assistance
  • Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software)
  • Follow step-by-step processes to guide customers or escalate issues to clients
  • Document customer interactions clearly and professionally
  • Deliver outstanding customer service to earn positive feedback
  • Work 32–40 hours/week on 1st or 2nd shift; weekends required after training
  • Complete 2–3 weeks of training (Monday–Friday, 1st shift)
  • Provide remote, phone-based technical help desk support for business customers

Requirements

  • Strong verbal and written communication skills
  • Ability to type at least 35 words per minute
  • Comfortable multitasking (talking, typing, and navigating systems)
  • Reliable, punctual, and professional under pressure
  • Basic familiarity with Windows operating systems and Microsoft Office 365
  • Experience troubleshooting Windows, printers, or networking is a plus
  • Preferred: At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited
  • Must reside in a state where Netfor is hiring (state verification during onboarding)
  • Must own a Windows desktop or laptop running Windows 10 or higher
  • Minimum RAM 8GB (16GB preferred)
  • Processor: Intel i5 9500, Ryzen 3 3100, or better
  • SSD 256GB+ with at least 100GB free for updates
  • USB headset for call taking (must have or purchase prior to first day)
  • Dedicated work space free from distractions and background noise
  • Must be legally authorized to work in the United States; Netfor will not sponsor work visas