Permit Administrator II
Harrison Associates
Helpdesk Technician
FusionTek
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $30 per hour
Job Level
JuniorMid-Level
Tech Stack
AWSAzureCloudMacOS
About the role
- You’ll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA.
- You’ll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current.
- You’ll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace.
- The working hours for this position will be from 8:30 AM to 5 PM EST.
Requirements
- Minimum of 2 years of professional IT support experience
- Applicants must reside in the Tampa, FL vicinity.
- Preferred experience in an MSP/MSSP environment.
- Working knowledge of Windows 10, 11, and MacOS
- Working knowledge of the Microsoft 365 office suite
- Knowledge of Office 365 cloud services is a plus
- Knowledge of Azure and/or AWS is a plus
- Strong time management skills are essential for success
- Excellent verbal and written communication skills are required
- A+ and/or Network+ certifications are preferred
- Experience in a ticketing system is preferred; familiarity with Autotask is a significant advantage
- Ability to lift and carry equipment up to 50 pounds
- Reliable internet connection and a quiet workspace for remote support
Benefits
- Hourly range - $25 to $30/hour
- Competitive pay with quarterly bonus eligibility
- 90% of your medical/dental/vision insurance paid by the company
- 401(k) plan with 4% company matching and immediate vesting
- Paid holidays and 17 days of PTO in year one
- Educational reimbursement for certification tests and company supplied training resources
- Monthly cell phone stipend
- Fun team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
remote desktop supportlaptop supportbreak/fix issuesapplication installationsmalware investigationMFA enrollmentWindows 10Windows 11MacOSMicrosoft 365
Soft skills
time managementverbal communicationwritten communication
Certifications
A+Network+
