FusionTek

Sales Engineer

• Engage in initial discussions as well as discovery sessions with clients to gain insight into their business challenges, technical needs, and expected outcomes.
• Assess and document the client’s current infrastructure, applications, and operational workflows to pinpoint gaps and opportunities for improvement.
• Create tailored, scalable, and cost-efficient managed services solutions that address client requirements.
• Develop and present engaging solution proposals that effectively communicate value, the technical strategy, and associated benefits.
• Collaborate closely with sales, project management, and support teams to ensure that proposed solutions are viable and align with organizational capabilities.
• Investigate and stay updated on emerging technologies, consulting with internal stakeholders to enhance company offerings and services.
• Educate internal teams on new solutions, sales strategies, deployment methods, and how these can be integrated into existing service offerings.

Pre-sales Engineer

IT Support

• You’ll primarily be focused on escalated tickets including break/fix issues, application installation and configuration, and user-level settings.
• Play a role in server administration, networking, and security aspects.
• Tasks such as setting up new Hyper-V hosts, troubleshooting and deploying Sonic firewalls, and managing Datto networking switches and access points.
• Occasionally sent onsite for networking and server deployments to offer guidance and mentorship to a Level One technician.
• Utilize our ticketing system to document, monitor, and escalate tickets, while also maintaining our documentation platform.
• Collaborate with a talented team to provide exceptional service to our clients, whether remotely or on-site.

Helpdesk Technician II

• Provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings.
• Investigate and remediate malware alerts and help users enroll in MFA.
• Document, track, and escalate tickets through our ticketing system and keep documentation platform current.
• Collaborate with a talented team to deliver exceptional service to clients working from a remote workspace.
• Weekend shifts required that are 10 hours long, including a one-hour lunch break, from 7:30 AM - 6:30 PM EST.

Sales Engineer

Pre-sales Engineer

Helpdesk Technician II

Helpdesk Technician – Weekend Coverage