FusionTek

Associate

• Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.
• Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
• Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.
• Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery.
• Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
• Manage the details that matter — maintain accurate client documentation, account records, and technical configurations.
• Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.

Client Relationship Associate

Account Manager

• **Champion your clients** — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.
• **Drive retention and growth** — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
• **Keep a pulse on account health** — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.
• **Bridge the gap between client and company** — bring client feedback to internal teams so we can continuously improve service delivery.
• **Coordinate seamlessly across teams** — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
• **Manage the details that matter** — maintain accurate client documentation, account records, and technical configurations.
• **Show up where it counts** — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.

Client Relationship Manager

Support Engineer

• Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
• Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
• Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
• Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
• Documentation & Best Practices: Maintain impeccable documentation of client networks, configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.

Client Relationship Associate

Client Relationship Manager

L3 Network Support Engineer – Remote