Client Relationship Manager

FusionTek

Client Relationship Manager overseeing client relationships and driving account growth at FusionTek. Ensuring service excellence and proactive communication across client interactions in a hybrid work environment.

Posted 6/18/2026full-timeArlington • District of Columbia, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudFirewalls

About the role

Key responsibilities & impact

**Champion your clients** — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.
**Drive retention and growth** — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
**Keep a pulse on account health** — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.
**Bridge the gap between client and company** — bring client feedback to internal teams so we can continuously improve service delivery.
**Coordinate seamlessly across teams** — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
**Manage the details that matter** — maintain accurate client documentation, account records, and technical configurations.
**Show up where it counts** — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.

Requirements

What you’ll need

🎓 MSP (Managed Service Provider) experience — familiarity with how MSPs operate, including service delivery models, ticketing workflows, and vendor/client dynamics
**Account management experience** — demonstrated ability to manage a portfolio of clients, drive retention, and own the client relationship end-to-end
**DC-Metro Area resident**
🛠 Technical Skills
**Technical literacy in server technologies** — working understanding of server environments (on-prem and/or hosted) to speak confidently with both clients and internal technical teams
**Network infrastructure knowledge** — familiarity with networking concepts (firewalls, switches, VPNs, etc.) sufficient to understand client environments and escalate issues accurately
**Cloud technology familiarity** — comfortable with common cloud platforms and services (Microsoft 365, Azure, AWS, or similar) and how they're used in a managed services context
**Strong communication skills** — ability to translate technical concepts into clear, accessible language for non-technical stakeholders
**Proactive problem-solving** — identifies risks early, builds action plans, and follows through independently
**Cross-functional collaboration** — works effectively with technical, sales, and project management teams
**CRM proficiency** — experience with tools like AutoTask, ConnectWise, or similar platforms
**Self-management in a remote/hybrid environment** — strong organizational habits and reliable follow-through

Benefits

Comp & perks

💰 Competitive salary: $85,000 – $100,000 per year
🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
🏥 Comprehensive coverage: Medical, Dental and Vision plans
📈 401(k) plan with 4% company matching and immediate vesting
🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
📚 Educational reimbursement for certification tests and access to company-supplied training resources
🤝 Team culture: Fun events and opportunities to connect with colleagues

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

server technologiesnetwork infrastructurecloud technologyticketing workflowsservice delivery modelstechnical literacyproblem-solving

Soft Skills

strong communicationproactive problem-solvingcross-functional collaborationrelationship buildingorganizational skills