Client Relationship Associate

FusionTek

Client Relationship Associate managing a dedicated portfolio of clients at FusionTek. Building relationships, driving retention, and collaborating with internal teams.

Posted 7/8/2026full-timeKirkland • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Champion your clients — serve as their primary point of contact, ensuring they always feel heard, supported, and valued.
Drive retention and growth — build relationships that lead to long-term renewals and identify opportunities to expand the value FusionTek delivers.
Keep a pulse on account health — proactively spot risks, resolve recurring issues, and develop action plans before small problems become big ones.
Bridge the gap between client and company — bring client feedback to internal teams so we can continuously improve service delivery.
Coordinate seamlessly across teams — partner with Project Managers, Sales, and Leadership to move initiatives forward and keep clients informed.
Manage the details that matter — maintain accurate client documentation, account records, and technical configurations.
Show up where it counts — conduct virtual or onsite client visits as needed to strengthen relationships and support key moments.

Requirements

What you’ll need

🎓 Business-to-Business experience — prior experience working with business clients in a customer service or business development role
Greater Seattle Area resident
🛠 Strong communication skills — ability to translate technical concepts into clear, accessible language for non-technical stakeholders
Proactive problem-solving — identifies risks early, builds action plans, and follows through independently
Cross-functional collaboration — works effectively with technical, sales, and project management teams
CRM proficiency — experience with tools like AutoTask, ConnectWise, or similar platforms
Self-management in a remote/hybrid environment — strong organizational habits and reliable follow-through
Technical literacy in server technologies, network infrastructure, and cloud technology is a plus — working understanding of these technologies to speak confidently with both clients and internal technical teams is a plus, but not required

Benefits

Comp & perks

💰 Competitive salary: $65,000 – $80,000 per year
🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
🏥 Comprehensive coverage: Medical, Dental and Vision plans
📈 401(k) plan with 4% company matching and immediate vesting
🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
📚 Educational reimbursement for certification tests and access to company-supplied training resources
🤝 Team culture: Fun events and opportunities to connect with colleagues

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Client Relationship ManagementOrganizational SkillsSelf-Management