Games Reliability Manager
Netflix
full-time
Posted on:
Location Type: Remote
Location: California • United States
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About the role
- Evolve and refine the operational structure of the Game Reliability Framework to meet the needs of games on the Netflix service.
- Oversee the technical health of our games portfolio, proactively identifying and addressing areas that impact the player experience
- Lead game launch readiness activities, working closely with cross-functional partners to ensure pre-launch risks are addressed and any launch day incidents are managed effectively.
- Manage and enhance our incident management program by developing and refining KPIs for effective prioritization of remediation, and by performing post-incident reviews and follow-ups.
- Establish world-class continuous improvement processes to identify and resolve operational issues across the games portfolio.
- Collaborate with and support partners including Engineering, Production, QA, Technical Product Management, and Player Support by understanding their workflows and needs.
- Influence peers and partner teams to adopt industry-leading reliability patterns and practices.
- Cultivate and maintain strong relationships with stakeholders across the company to ensure alignment and shared commitment to reliability goals.
Requirements
- 6+ years of experience managing reliability of games, technology, and games publishing services
- Experience with live game service operations; supported games that operated a live service model of build and content updates on multiple game platforms (e.g. mobile devices, consoles/PC)
- Demonstrated experience in Android and/or iOS application or game development and troubleshooting, with a strong understanding of platform-specific challenges.
- Proven ability to build strong partnerships across organizations and disciplines, including: platform engineering, technical product, operations, game development, and customer support
- Experience establishing holistic strategic approach collaboratively with cross functional partners as well as tactically drive execution plans against high level strategies
- Ability to operate through ambiguity and rapid evolution of a growing business, identifying challenges and opportunities to drive success for the business
- Excellent Project Management Skills, managing multiple strategic and executional projects at once with clear prioritization
- Strong communication skills, both written and verbal.
Benefits
- Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
game reliability managementlive game service operationsAndroid developmentiOS developmentincident managementKPI developmentcontinuous improvement processesproject management
Soft Skills
collaborationinfluencerelationship buildingcommunicationproblem-solvingstrategic thinkingadaptability