NetDocuments

Head of AI Value and GTM Enablement

NetDocuments

full-time

Posted on:

Location Type: Hybrid

Location: Lehi • Utah • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $250,000 per year

Job Level

Lead

About the role

  • Lead, coach, and develop a team of Legal Solutions Directors and legal subject-matter experts
  • Set clear performance expectations tied to customer adoption, value realization, and retention outcomes
  • Build scalable engagement models that allow the team to support customers efficiently while maintaining high-impact executive relationships
  • Partner with leadership on hiring, onboarding, and continuous enablement of Legal Solutions Director talent
  • Oversee customer-facing engagements focused on defining high-value AI use cases, workflow transformation, and change management
  • Ensure consistent value-engineering methodologies are applied across accounts to accelerate time-to-value and drive sustained usage
  • Act as an escalation point for complex adoption challenges with strategic customers
  • Partner with Customer Success and Services leadership to align adoption plans with renewal and expansion goals
  • Own the strategy and execution for AI adoption training, including live training, office hours, and scalable digital content
  • Collaborate with internal teams and external partners to develop repeatable training curricula tailored to legal personas and practice areas
  • Ensure training programs directly address behavioral change, workflow integration, and real-world legal use cases
  • Continuously refine enablement content based on customer feedback and usage data
  • Partner with Sales and Marketing on go-to-market initiatives, including product launches, messaging, and positioning for legal audiences
  • Support strategic sales cycles through executive-level discovery, value articulation, and solution design
  • Contribute to thought leadership, conference participation, and industry events to strengthen NetDocuments’ credibility in legal AI
  • Serve as the 'Voice of the Customer,' feeding insights into product roadmap, pricing, packaging, and GTM strategy
  • Work closely with Product and Engineering teams to inform roadmap priorities based on real-world adoption insights
  • Collaborate with Marketing on customer stories, use-case development, and practice-area-specific messaging
  • Partner with Operations and Analytics teams to define and track adoption and value metrics

Requirements

  • JD or equivalent legal qualification required
  • 5+ years of legal practice, legal operations, or legal technology experience, with credibility in Big Law or AM Law firm
  • Prior people-management or team-lead experience required
  • Experience driving technology adoption, change management, or transformation initiatives in legal organizations
  • Strong executive presence with the ability to influence senior stakeholders internally and externally
  • Demonstrated ability to translate complex technology into practical legal workflows and business value
Benefits
  • 90% healthcare premiums company covered
  • HSA company contribution
  • 401K match at 4% with immediate vesting
  • Flexible PTO (typically 3 to 4 weeks a year)
  • 10 paid holidays
  • Monthly contributions for life activities & wellness
  • Access to LinkedIn learning with monthly dedicated time to explore
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI use casesworkflow transformationchange managementvalue-engineering methodologiestraining curricula developmentadoption metricslegal technologytechnology adoptionsolution designcustomer feedback analysis
Soft Skills
leadershipcoachingcommunicationinfluencingcollaborationstrategic thinkingexecutive presencecustomer advocacyproblem-solvingadaptability
Certifications
JDlegal qualification