Technical Operations Specialist – Second Line Support
Netcraft
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage complex issues
- Act as an escalation point
- Work proactively to improve Netcraft’s services for strategic accounts
- Enhance documentation
- Drive process improvement
Requirements
- Deep knowledge of Netcraft’s systems and how they interact with each other
- Ability to diagnose and resolve complex operational issues
- Capability to look at datasets, discover trends and then present those findings in a digestible way to stakeholders
- Ability to make confident and considered decisions and know when to escalate problems
- Attention to detail, adaptability, and strong intellectual and commercial curiosity
- An analytical and solution-focused approach to problem solving
- Excellent communication skills with a high standard of written English
- Ability to empathise with users and provide clear explanations to complex or contentious issues
- Proven track record in handling complex customer requests
- Ability to engage with people in a friendly, helpful, and professional way
- Self-motivation and an ability to work independently on longer term tasks
- Strong prioritization and self-organization skills
Benefits
- competitive pay reviewed yearly
- all existing Netcraft benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
problem solvingcommunication skillsattention to detailadaptabilityintellectual curiositycommercial curiosityempathyself-motivationprioritizationself-organization