Netcraft

Account Manager

• Build strong AM-to-AM relationships with partners, working together to support and grow partner-managed enterprise accounts
• Collaborate with partners to jointly plan customer engagement, adoption, renewals, and expansion
• Join select partner-led customer meetings to support adoption, renewals, or escalations
• Understand customer requirements and objectives through partners, serving as the internal advocate when additional alignment or support is needed
• Identify expansion opportunities within partner-attached accounts and coordinate with partner AMs and Sales to progress them
• Work directly with partner-owned customers to manage renewal, expansion, and support activities in-line with partner expectations and relationship structure
• Enable partners with threat landscape insights, best practices, and product knowledge relevant to their customers
• Provide support for partner-delivered business reviews, service updates, and success plans
• Support partner enablement sessions around Netcraft’s services, customer use cases, and emerging threats
• Maintain accurate documentation of partner-led activities, forecasts, renewals, and opportunities in Salesforce
• Work closely with Sales, Product, and Partner teams to ensure alignment across the full partner and customer lifecycle

Partnership Account Manager

Account Executive

• You’ll help agencies reduce digital-profile risks - including impersonation, data exposure, social-engineering vectors, and OSINT-driven targeting - while strengthening mission assurance, force protection, and public-sector cyber resilience.
• Help agencies combat emerging impersonation, fraud, and OSINT-driven targeting threats by leveraging Netcraft’s globally scaled detection and automated disruption platform
• Own and manage the full government sales cycle, from prospecting to close
• Build new pipeline through targeted outbound outreach, government events, industry associations, and procurement channels
• Partner with Marketing to identify and engage key federal, state, and local government agencies
• Lead consultative discussions with CIOs, CISOs, cybersecurity teams, digital services groups, and senior public-sector stakeholders
• Navigate government procurement processes, budget cycles, and compliance considerations
• Build tailored proposals, scopes, and presentations with support from Solutions Engineering
• Respond to RFIs/RFPs and collaborate internally on pricing, technical responses, and documentation
• Maintain accurate forecasting, pipeline management, and activity in Salesforce
• Provide field insights that shape our public-sector go-to-market strategy, messaging, and product direction
• Represent Netcraft at public-sector cybersecurity events, summits, and conferences

Public Sector Account Executive

Recruitment

• Manage full-cycle recruiting for a mix of GTM roles (Sales, Marketing, Account Management, Partnerships) and other critical openings across the business.
• Quickly build strong pipelines using a combination of sourcing, outreach, referrals, and network tapping.
• Conduct high-quality recruiter screens that assess skills, motivation, and role alignment while delivering an excellent candidate experience.
• Partner with hiring managers to define role requirements, interview plans, and ideal candidate profiles.
• Provide ongoing updates, insights, and recommendations to hiring leaders throughout the process.
• Maintain clean candidate data, notes, and activity logs in our ATS.
• Deliver a thoughtful, high-touch experience to every candidate representing Netcraft’s values and brand

Contract Recruiter – Temporary

• Own and manage the full sales cycle - from prospecting to close
• Drive new business pipeline through daily outbound activity (email, phone, LinkedIn)
• Partner with SDRs and marketing to engage key accounts and follow up on inbound leads
• Consult with CISOs, fraud, and brand protection leaders on their current risks and challenges
• Develop and present persuasive proposals, supported by our technical Solution Engineering team as needed
• Keep Salesforce updated with activity, detailed notes, and opportunity progression
• Collaborate with internal teams to help refine sales messaging and improve the buyer journey
• Provide insights and ideas to help shorten sales cycles and enhance Netcraft’s go-to-market strategy
• Operate with professionalism, integrity, and accountability in every interaction

Enterprise Account Executive

Operations

• Lead and enhance cybersecurity operations
• Oversee the 2nd Line Support (2LS) Team within Technical Operations, ensuring smooth day-to-day operations and effective team performance
• Allocating and balancing workloads and customer assignments across the team
• Ensuring compliance with core operational processes, including accurate documentation and time tracking
• Participating in hiring efforts for the team and other relevant roles
• Collaborating with other Technical Operations teams to execute cross-team initiatives and shared goals
• Manage the 2LS team in line with broader Netcraft management guidelines
• Offer supervision, mentorship, and operational support to 2LS team members
• Serve as the primary escalation point for challenging or high-impact problems
• Support the team in resolving complex issues and assessing non-standard support requests
• Identify, design, and implement process enhancements that increase team capability, efficiency, and effectiveness
• Highlight team performance by delivering meaningful metrics, contextual analysis, and data-driven insights to Technical Operations Leadership

Technical Operations Team Lead

• Lead and enhance cybersecurity operations
• Oversee the 2nd Line Support (2LS) Team within Technical Operations, ensuring smooth day-to-day operations and effective team performance
• Participate in hiring efforts for the team and other relevant roles
• Collaborate with other Technical Operations teams to execute cross-team initiatives and shared goals
• Serve as the primary escalation point for challenging or high-impact problems
• Support the team in resolving complex issues and assessing non-standard support requests
• Identify, design, and implement process enhancements that increase team capability, efficiency, and effectiveness
• Report and provide feedback to Technical Operations Leadership

SEO Marketing

• Develop and implement a comprehensive SEO strategy to drive sustainable organic traffic growth and improve search visibility for high-value topics and solutions
• Collaborate with content strategists and writers to improve existing assets and spearhead creation of new SEO-focused content that aligns with user needs and search trends.
• Stay ahead of LLM-powered search evolution and Generative Engine Optimization (GEO/AEO), adapting strategies for the next generation of search behaviors
• Optimize site structure, metadata, schema, and internal linking to enhance crawlability, indexation, and ranking performance
• Develop and execute website marketing strategies to increase visibility, engagement, and lead generation across Netcraft’s digital channels
• Oversee website updates and maintenance, ensuring timely, accurate, and on-brand information is displayed
• Work with design team to optimize web page templates and layouts for conversion
• Monitor and analyze website performance and user behavior using GA4, Tag Manager, and analytics dashboards to identify growth and optimization opportunities
• Define, monitor, and report on key performance indicators such as organic traffic growth, conversion rates, keyword rankings, and engagement metrics

SEO & Web Marketing Manager

• Aiding our existing social media & infrastructure provider relation function with ongoing efforts to build relationships, secure API-based integrations, building on Netcraft’s takedown efficacy & speed.
• Performing escalations to infrastructure providers for high priority cases.
• Performing operational tasks in aid in our reporting to infrastructure providers, focusing on the automation of reporting processes.
• Sharing your ideas on how to improve processes and workflows.

Infrastructure Partnership Manager

Full-stack Engineer

• Leading the effort to continue to productionise, harden and expand the existing service to facilitate client onboarding and excellent service delivery from day one;
• Providing subject matter expertise in managing complex AWS deployments at scale across large datasets, with hands-on experience maintaining monitoring and observability of these systems in production;
• Collaborating with other internal teams, particularly frontend teams, across the Engineering function to integrate their systems and services into the tool, respecting the principles of clean architecture and API design;
• Upholding high engineering standards with a demonstrable commitment to code quality, a test-driven approach and a modern continuous integration/continuous deployment delivery flow;
• Fostering knowledge sharing, technical mentoring, and personal growth within the team;
• Maintaining a balanced focus across greenfield research and development, sustaining engineering, and technical debt reduction;
• Supporting the Director of Engineering and CTO in pay and promotion decisions for members of the team; and
• Significantly contributing to ideation within the team and playing a key part in the long-term road mapping process for the work the team does.

Engineering Team Lead

IT Support

• Supporting our IT service desk as the first point of contact for hardware and software issues
• Assisting users (both desk-side and remotely) with support on Windows 10/11, macOS, Android and iOS/iPadOS devices
• Identifying and escalating recurring issues for root cause analysis, while also taking ownership of root cause investigations when required
• Supporting our software stack, including Microsoft 365, Slack and Atlassian apps (e.g. Jira, Jira Service Management and Confluence)
• Procurement, provisioning and maintenance of workstations, phones and other hardware, liaising with manufacturer support where necessary
• Working with our People Team on the JML (Joiner, Mover, Leaver) process
• Onboarding new employees to Netcraft by running induction sessions, explaining the various systems and how to use them
• Helping to grow and maintain our Proxy network
• Working closely alongside our Infrastructure and Security teams in the Platform Engineering department
• Identifying and implementing improvements in our IT operations processes
• Participating in recurring operational tasks, including software licence renewals, patch management and evidence collection for audits
• Participating in the IT/Security on-call roster during AEST/AEDT working hours (currently 1 week in every 2) and out-of-hours (currently 1 week in every 11), responding to high-priority alerts and escalating for help if required

IT Support Specialist

Events

• Own coordination between marketing and commercial teams to align on event goals, messaging, pre-event outreach, and follow-up strategies that drive pipeline and revenue
• Develop and execute event and field marketing strategy, ensuring Netcraft is present at the most influential conferences, trade shows, and events
• Host and manage Netcraft’s own field strategy, hosting regional events and activations designed for high-priority target accounts, creating tailored experiences that accelerate relationships and pipeline
• Manage all event logistics end-to-end, including vendor coordination, booth design, promotional materials, shipping, travel, and on-site execution when needed
• Partner with Director of Demand Gen to own and manage the event and field marketing budget, making strategic investment decisions and ensuring spend is optimized for maximum ROI
• Track, measure, and report event performance, including lead generation, pipeline impact, attendee engagement, and ROI metrics, providing actionable insights to stakeholders
• Drive event follow-up strategies in collaboration with sales, ensuring leads are nurtured, opportunities are created, and results are fully realized
• Collaborate cross-functionally with product marketing, digital, content, and design teams to deliver cohesive campaigns that support events
• Identify new opportunities and partnerships to expand Netcraft’s presence in key markets and industries
• Continuously improve processes, developing scalable playbooks for repeatable event success

Event and Field Marketing Manager

• Trusted with meaningful, production-level work from the outset
• Contribute directly to development and enhancement of core platforms and services used by large public and private sector institutions
• Join a specialised engineering team focused on a distinct area of the technology stack
• Improve scalability of infrastructure and back-end systems
• Enhance performance of anti-phishing detection systems
• Develop tools to monitor and analyse web vulnerabilities
• Refine user interfaces for internal and external applications
• Help scale classification system processing over 15 million URLs daily
• Contribute to automation of workflows that remove malicious content from the internet
• Work with experienced engineers and receive mentorship in a culture of open communication and continuous learning

Software Engineer, Student

Analyst

• Cybercrime incident response – communicating analysis of cyber threats to relevant parties to mitigate attacks
• Classification of malicious websites, social media profiles, apps, emails, and phone numbers
• Providing clear and professional feedback to customers on incidents and classifications
• Sharing your ideas on how to improve processes and workflows
• Report directly to a more senior member of the Technical Operations function and work closely with colleagues across different teams
• Day-to-day involvement in the incident response team, finding innovative ways to rapidly disrupt cyber-attacks against clients

Partnership Account Manager

Public Sector Account Executive

Contract Recruiter – Temporary

Enterprise Account Executive

Technical Operations Team Lead

Technical Operations Team Lead

SEO & Web Marketing Manager

Infrastructure Partnership Manager

Engineering Team Lead

IT Support Specialist

Event and Field Marketing Manager

Software Engineer, Student

Cybercrime Analyst