Sales Ops Program Manager
NetApp
full-time
Posted on:
Location Type: Office
Location: Bangalore • India
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Tech Stack
About the role
- Interpret partner incentive program guides and build accurate Excel-based calculators aligned with program rules
- Document calculation logic clearly and share with relevant stakeholders
- Ensure incentive calculations are audit-ready, compliant, and executed with high accuracy
- Manage disputes and exceptions through defined workflows and escalation paths
- Provide dashboards, trackers, and real-time program performance reports
- Develop and operationalize partner programs aligned with organizational strategic priorities
- Deliver regular insights and analytics to program owners to measure effectiveness and recommend optimization
- Conduct data standardization and cleansing tasks across systems and reports
- Respond to internal and external queries promptly and professionally via ServiceNow or email
- Manage escalations and ensure timely issue resolution
- Maintain and update process documentation and SOPs as required
- Work collaboratively with cross-functional teams including sales, marketing, finance, and customer support to ensure seamless partner operations
- Cross-train team members and support high-volume operational tasks
- Utilize tools such as ServiceNow, Salesforce, Excel, and PowerPoint effectively to manage program operations and reporting
Requirements
- 8+ years of experience in partner operations, channel programs, or incentive management
- Bachelor’s degree required
- Strong expertise in MS Excel (including formulas, modeling, calculators) and PowerPoint
- Experience with ServiceNow and Salesforce is a plus
- Exceptional written and verbal communication skills
- Highly detail-oriented, organized, and able to multitask in fast-paced environments
- Demonstrated ability to build effective relationships with cross-functional teams
- Proven ability to work independently with minimal direction; proactive and self-driven
- High integrity and commitment to maintaining quality and compliance standards
- Flexible to work in shifts and during extended hours based on business needs
- Background in Partner Programs or Channel Operations is an added advantage
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Exceldata standardizationdata cleansingcalculation logicanalyticsreportingprogram performance measurementincentive managementpartner operationschannel programs
Soft Skills
communicationdetail-orientedorganizedmultitaskingrelationship buildingindependent workproactiveself-drivenintegrityflexibility