Component Sales Engineer, Asset Recovery
Ciena
ERP
Senior Manager, Inside Sales – Installed Base & Client Conversion
Net at Work
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $150,000 per year
Job Level
Senior
Tech Stack
ERP
About the role
- Lead a team of Inside Sales Executives to grow revenue within existing client base and convert organizations using products into active service clients
- Hire, onboard, and mentor Inside Sales Executives to achieve high levels of performance and engagement; provide ongoing coaching, feedback, and development; conduct 1:1s, team meetings, and performance reviews
- Develop and execute sales strategies for upsell, cross-sell, and product-based client conversion
- Align team activity to overall company revenue goals and client experience initiatives
- Collaborate with Marketing, Customer Success, and Product teams to support campaign and conversion efforts
- Monitor team KPIs and sales metrics to ensure quota attainment across the team; use CRM and reporting tools to manage forecast accuracy, pipeline coverage, and activity metrics; implement improvement plans when performance gaps are identified
- Guide team efforts to research and engage organizations using products we represent but not our services; track conversion efforts and measure success rates and pipeline contribution from these accounts
- Ensure sales processes are consistently followed and refined for efficiency and effectiveness; drive best practices in CRM usage, forecasting, and reporting; maintain high standards for data quality and opportunity management
- Cross-Functional Collaboration: Partner with leadership in Customer Success, Marketing, and Professional Services to ensure a seamless customer journey; participate in strategic planning and quarterly business reviews (QBRs) for top accounts
- Tools & Systems Used: CRM (e.g., Dynamics CRM); Sales Enablement Platforms (e.g., Seismic); Forecasting Tools & Dashboards; Communication & Demo Tools (e.g., Teams); AI Tools (e.g., Microsoft Co-Pilot)
Requirements
- 5–8 years of sales experience, including at least 5 years in a management or team lead role
- Proven success managing inside sales teams focused on existing accounts or customer expansion
- Strong understanding of B2B sales processes and SaaS or enterprise software environments
- Experience with client conversion or channel sales preferred
- Proficiency with CRM and sales productivity tools
- Excellent leadership, communication, and analytical skills
- Customer Requirements This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.
