Nesto Group

Growth Operations Analyst

Nesto Group

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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Job Level

Junior

Tech Stack

PythonSQL

About the role

  • Optimize and maintain critical systems
  • Quickly become the subject matter expert (SME) for one of nesto’s most important cross-functional customer support systems
  • Growth Operations Managers and functional leaders will turn to you for answers on these systems
  • Manage relationships with frontline teams to continually improve how our systems support team and partner experiences
  • Collaborate across the organization to identify best practices and embed them into day-to-day operations
  • Promote and deploy new AI-driven features that will dramatically boost user productivity beyond industry standards while ensuring top levels of security and customer experience
  • Design and maintain operational dashboards and reports to support decision-making
  • Ensure data accuracy and consistency across tools and reporting deliverables, combining multiple sources as needed
  • Support increasingly large Growth Operations initiatives by coordinating tasks, timelines, and documentation
  • Build relationships across the organization; work with Product, Technology, and Operations teams to implement process and tool changes and act as a liaison between these functions
  • Own your improvement proposals end-to-end: from design through change management, supporting communications, training, and adoption efforts
  • Learn and apply Growth Operations best practices for problem solving, prioritization, and execution
  • Take a structured, process-oriented, and curiosity-driven approach to continuously improve our ways of working

Requirements

  • 1–3 years of experience in an operations, analytics, consulting, or business support role
  • Ability to work on-site 3 days per week at our Montreal headquarters
  • Strong ownership mindset and ability to work independently while seeking support as needed
  • Excellent organizational skills and the ability to manage multiple tasks and priorities effectively
  • Analytical mindset and comfort with spreadsheets, with the ability to turn data into actionable recommendations
  • Clear and thoughtful communicator, able to document processes and collaborate cross-functionally
  • Attention to detail and strong execution focus, with pride in operational excellence
  • Curiosity and willingness to learn new tools, systems, and business areas
  • Important asset: fluency in French
  • Nice to have: experience with customer communication tools (Front, Zendesk, Intercom, etc.)
  • Exposure to SQL, Python, or other data and reporting tools
  • Experience in mortgage lending, credit, or financial services
Benefits
  • Help shape the modernization of the Canadian mortgage industry
  • Be challenged daily by hardworking, ambitious colleagues
  • This is a high-impact, high-visibility role; you will work directly with nesto’s senior leadership
  • Opportunity for growth within the company
  • Receive competitive compensation that reflects the significant responsibilities of the role
  • We recognize the importance of personal and family time; we offer flexible schedules and excellent benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisSQLPythonreportingdashboard designprocess improvementchange managementdata accuracyoperational excellenceanalytics
Soft Skills
organizational skillscommunicationcuriosityattention to detailindependenceownership mindsetcollaborationproblem solvingprioritizationexecution focus