Growth Operations Analyst
Nesto Group
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteJob Level
Junior
Tech Stack
PythonSQL
About the role
- Optimize and maintain critical systems
- Quickly become the subject matter expert (SME) for one of nesto’s most important cross-functional customer support systems
- Growth Operations Managers and functional leaders will turn to you for answers on these systems
- Manage relationships with frontline teams to continually improve how our systems support team and partner experiences
- Collaborate across the organization to identify best practices and embed them into day-to-day operations
- Promote and deploy new AI-driven features that will dramatically boost user productivity beyond industry standards while ensuring top levels of security and customer experience
- Design and maintain operational dashboards and reports to support decision-making
- Ensure data accuracy and consistency across tools and reporting deliverables, combining multiple sources as needed
- Support increasingly large Growth Operations initiatives by coordinating tasks, timelines, and documentation
- Build relationships across the organization; work with Product, Technology, and Operations teams to implement process and tool changes and act as a liaison between these functions
- Own your improvement proposals end-to-end: from design through change management, supporting communications, training, and adoption efforts
- Learn and apply Growth Operations best practices for problem solving, prioritization, and execution
- Take a structured, process-oriented, and curiosity-driven approach to continuously improve our ways of working
Requirements
- 1–3 years of experience in an operations, analytics, consulting, or business support role
- Ability to work on-site 3 days per week at our Montreal headquarters
- Strong ownership mindset and ability to work independently while seeking support as needed
- Excellent organizational skills and the ability to manage multiple tasks and priorities effectively
- Analytical mindset and comfort with spreadsheets, with the ability to turn data into actionable recommendations
- Clear and thoughtful communicator, able to document processes and collaborate cross-functionally
- Attention to detail and strong execution focus, with pride in operational excellence
- Curiosity and willingness to learn new tools, systems, and business areas
- Important asset: fluency in French
- Nice to have: experience with customer communication tools (Front, Zendesk, Intercom, etc.)
- Exposure to SQL, Python, or other data and reporting tools
- Experience in mortgage lending, credit, or financial services
Benefits
- Help shape the modernization of the Canadian mortgage industry
- Be challenged daily by hardworking, ambitious colleagues
- This is a high-impact, high-visibility role; you will work directly with nesto’s senior leadership
- Opportunity for growth within the company
- Receive competitive compensation that reflects the significant responsibilities of the role
- We recognize the importance of personal and family time; we offer flexible schedules and excellent benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisSQLPythonreportingdashboard designprocess improvementchange managementdata accuracyoperational excellenceanalytics
Soft skills
organizational skillscommunicationcuriosityattention to detailindependenceownership mindsetcollaborationproblem solvingprioritizationexecution focus