Business Manager
Nestle
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Responsible for the overall commercial success of the boutique, driving new acquisition.
- Maintain consistent standards that represent the Nespresso brand identity.
- Continuously improve and innovate, analysing customer sales, service data and KPIs to drive and elevate customer experience journey.
- Build a strong relationship with the Selfridges partnership, maximising opportunities to collaborate and grow influence.
- Focus on strategic planning, team development, and nurturing all internal and external relationships.
- Identify opportunities to elevate and optimise the Nespresso brand in the boutique’s location.
- Develop an annual strategy unique to the boutique and the Selfridges partnership.
- Work in partnership with Trade Development Managers for strong collaboration with local trade partners.
- Empower the team to communicate brand purpose and vision to exceed customer expectations.
- Ensure a consistent Nespresso customer experience in store with outstanding service.
- Lead the boutique through the Boutique Leader, coaching and mentoring them to achieve growth.
- Support wider business projects on a variety of topics.
Requirements
- Experience in fast-paced customer facing environments providing exemplary levels of service.
- Experience in contributing and delivering a customer experience strategy.
- Proven track record of professional experience in direct customer sales.
- Experience of managing and motivating a team.
- Proven track record of delivering results in a target-based environment.
- Experience of sharing information/insight confidently across varying levels of stakeholders.
- Can demonstrate an understanding of effective coaching and providing feedback to support others succeed in our business.
- Ability to develop strong relationships with key internal and external stakeholders.
Benefits
- Potential for up to a 10% annual bonus
- Private medical insurance
- Complimentary Nespresso coffee machine and monthly capsule allowance
- 25 days holiday entitlement with bank holidays on top
- Pension scheme
- A focus on personal development and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team developmentrelationship buildingcoachingmentoringstrategic planningcustomer experience strategycommunicationmotivating a teamcollaborationcustomer service